If you’re a sales leader who gets real satisfaction from lifting performance, coaching capability and building high-performing teams, this is the kind of role where you’ll make your mark. An established, fast-paced sales business is strengthening its leadership team in Melbourne as it shifts into a more structured, coaching-led environment. This is not a seat-warming leadership role focused purely on KPIs. It’s a hands-on opportunity for someone who knows how to develop people, sharpen sales capability and improve conversion through strong leadership. The role: You’ll lead a team of around 10–12 contact centre sales agents, with a strong focus on coaching, development and performance uplift. A large portion of your time will be spent identifying skill gaps, improving call quality and helping agents become more confident, consistent performers. What you’ll be doing: Coach and develop agents to improve conversion, call structure and customer engagement Use call reviews, live observation and sales data to identify improvement areas Run structured coaching sessions with clear action plans and follow-up Lead daily huddles, performance reviews and team communication Monitor individual and team sales metrics and respond to trends quickly Provide real-time feedback and support on the sales floor Help drive a strong culture of accountability, energy and continuous improvement Support broader change initiatives as the business evolves What we’re looking for: You’ll bring proven experience leading sales teams in a contact centre environment , along with the ability to balance performance expectations with genuine people leadership. You’ll stand out if you have: Team leadership experience within contact centre sales Strong coaching and mentoring capability The ability to analyse performance data and turn it into practical coaching plans Confidence managing underperformance and driving improvement Strong communication skills and emotional intelligence A calm, resilient approach in high-pressure sales settings A leadership style that connects well with younger, energetic teams Backgrounds that could translate well include: Health insurance Life insurance Financial services High-volume inbound or outbound sales Other fast-paced contact centre sales environments What’s in it for you $75,000 – $110,000 super $160,000 – $180,000 OTE High-energy, high-performance sales environment The chance to genuinely shape team capability and culture Career progression into broader leadership opportunities Opportunity to join a business in a major transformation phase This is a strong fit for a leader who is commercially minded, people-first and motivated by building teams that perform at a higher level. Apply Today for a confidential conversation.
