About The Thirty Two The Thirty Two is a premium cosmetic and dental clinic located on the Gold Coast, known for delivering exceptional results and a luxury patient experience. We combine advanced clinical expertise with a refined, boutique environment, ensuring every patient journey is seamless, comfortable, and personalised. About the Role We are seeking a highly organised and polished Clinical Office Manager to oversee the daily operations of our clinic. This pivotal role requires a professional who can lead with confidence, uphold high standards, and ensure an exceptional experience for every patient from arrival to follow-up care. Key Responsibilities Planning, organising, directing, and coordinating the administrative and operational activities of the dental practice Developing, implementing, and reviewing administrative and clinical systems, policies, and procedures to ensure efficient service delivery Assigning work, supervising, and supporting administrative and clinical support staff, including involvement in recruitment, training, and performance management Managing and coordinating appointment scheduling systems, staff rostering, and allocation of treatment rooms and resources Overseeing financial administration, including billing, invoicing, EFTPOS transactions, and private health insurance claims processing Maintaining business records, patient records, and administrative systems, ensuring accuracy, confidentiality, and compliance with relevant legislation Liaising with dental practitioners, healthcare professionals, suppliers, and service providers to support business operations Monitoring and maintaining stock control systems, including procurement of dental and office supplies Ensuring compliance with workplace health and safety legislation, infection control standards, and industry regulations Coordinating human resource functions, including onboarding, payroll support, and staff performance processes Contributing to operational planning, continuous improvement initiatives, and problem-solving within the practice Providing support in clinical operations, including dental assisting duties where required About You Proven experience in a dental, cosmetic, or medical practice management role Strong understanding of private practice operations, including billing and health fund processes Impeccable presentation and communication skills A natural leader with the ability to motivate and develop a high-performing team Exceptional organisational skills and attention to detail A passion for delivering outstanding client service in a premium environment What We Offer Competitive salary package reflective of experience Work in a modern, luxury clinic environment A supportive, professional, and high-performing team culture Opportunities for career growth within a premium brand How to Apply If you are passionate about excellence and thrive in a high-end clinical environment, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and suitability for the role. The Thirty Two is an equal opportunity employer and welcomes applications
