About this Opportunity Continuing, Full-Time Commercial Services Directorate CQUniversity Rockhampton Higher Education Worker Level 5 Total Remuneration $99,443 to $111,863 pa (including salary of $84,031 to $94,526 plus 17% superannuation and leave loading) Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances. Working at CQUniversity An exciting opportunity is available to support the day-to-day operations of the Student Residences, playing a key role in delivering a positive and engaging experience for students and guests. Reporting to the Residential Life Coordinator, you will support students’ wellbeing and safety while helping to deliver a welcoming, inclusive on‑campus experience. You’ll provide pastoral care, guide students through challenges, and act as a trusted liaison with teams across the University, including Counselling and Wellbeing, Safer Communities and Governance. You’ll contribute to residential operations through strong administrative support, financial processing, event planning, and coordination of residential life programs. The position also supports the recruitment, training and supervision of Residential Leaders, assists with emergency and crisis responses, and manages conflict and behavioural matters in line with University policy. This position suits someone who can remain calm under pressure, is highly organised and committed to fostering a respectful, connected student community. Be Rewarded 17% superannuation (with the choice to join an award-winning superfund) 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure) 10 days personal/sick leave, plus 5 days carer’s leave 7.25 hours engaged service leave Fantastic professional and career development opportunities Up to 26 weeks (six months) paid parental leave Access to an Employee Assistance Program and Fitness Passport Position Requirements Blue Card (Working with Children Check) and a current Queensland manual driver licence. Demonstrated ability to quickly and accurately assess complex situations to inform responses, while showing empathy and consideration. Proven experience dealing with, or the ability to quickly acquire capability in managing serious or emergency situations, complaints and conduct matters. High-level communication, consultation and negotiation skills, including the ability to liaise professionally and provide exceptional customer service. A relevant degree without subsequent relevant work experience or an equivalent combination of relevant experience and/or education/training. Position Description For further information about this position, please refer to the Position Description. Apply today for a career that changes lives Applications Close: 11:59pm, Wednesday, 13 May 2026 Job Requisition ID: 7255 Contact Details: Fenella Anderson (07) 4930 6629 f.anderson@cqu.edu.au When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment. CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply. HEW5 || LI-JF1 || LI-Onsite || Keywords: Residential Services | Accommodation | Hospitality | Student Wellbeing | Student Support | Community | Student Engagement | Residential Programs | Event Coordination | Administrative Support | Safety and Wellbeing | Customer Service | Student Experience | Campus Operations | Advisor | Residential Assistant | Residential Leader | Student Services Officer | Student Support Officer | Student Experience Officer | Student Wellbeing Officer | Campus Life Officer | College Administrator | Community Engagement Officer | Youth Support Worker | Welfare Support Officer | Facilities and Residence Coordinator
