Description The Role Clients Builds and maintains responsive, positive relationships with clients Participation in industry forums Supports delivery of webinars, forums, and marketing activities by preparing content Escalates complex or sensitive issues in a timely manner including scope creep People Undertakes professional development, recording Continuing Professional Development points Contributes to a positive team environment by sharing knowledge and supporting colleagues in project delivery Financials Supports new business growth through lead generation Manages expenses and records to ensure financial integrity Accurately record leads in D365 to track new business opportunities Follows up on outstanding payments and manages bad debts where necessary Excellence Participates in team meetings and contributes to discussions on operational improvements. Contributes to the development of the strategy for Health Safety and Wellbeing Supports the implementation of the Health Safety and Wellbeing strategic plan Develops monthly reports and participates in meetings to track individual performance Ensures adherence to company policies and internal processes Supports product development Ensures zero errors and omissions Completes timesheets Ensures compliance with the second-pair-of-eyes review process for all client work Project Responsibilities The Health Safety and Wellbeing Client Executive workers with the Project lead on low to medium complexity projects: Assists in breaking down the project vision into tangible tasks and milestones. Identifies dependencies between project tasks and communicate them to the team Undertakes project work within scope and proactively flagging scope creep to the project lead. Participates in project planning sessions Tracks daily progress of tasks, ensuring work aligns with project objectives Provides regular updates on task completion and flag any delays or issues Contributes to the development of risk mitigation strategies Assists in gathering stakeholder requirements and translating them into actionable tasks Ensures all project tasks meet the defined quality standards Participates in task reviews to ensure deliverables align with client expectations. Maintains accurate records of project progress, changes, and key decisions Tracks actual project costs versus budget and report any discrepancies Participates in project reviews to identify improvement opportunities Implements feedback to enhance efficiency and effectiveness in project execution Outsourced Health Safety and Wellbeing To be conducted in line with endorsed scope, may include: Responding to hazards, incidents and completing incident investigations Worksite inspections Internal coaching, toolbox talks, training Performance reporting Developing procedures Facilitating Health and Safety Committees Qualifications The Requirements Skills and Experience Proven experience in Health Safety and Wellbeing, preferably with 3–5 years of relevant experience Ability to provide responsive and accurate support to clients in line with service expectations, escalating service concerns Ability to communicate, present and influence all levels Proficiency in Microsoft Office and Outlook Preferably with degree qualified in relevant field Requirements Full Australian Drivers License We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com .
