Collaborative, supportive, Values driven environment Great coffee (and a variety of tea) and fresh fruit Avoid the traffic: we are outside the CBD and close to public transport M365, IT Ops, Endpoint Mgmt, Entra AI, Sharepoint, ITIL, CoBIT Sydney CBD - 2 days from home per week Up to $160k base super Technical Operations Manager The Opportunity: This Australian financial advisory business has built a strong reputation, loyal client base, and deep capability across accounting, wealth, and commercial advice. Their next step is to build a stronger operational IT backbone to support a growing AI and automation agenda while keeping the day-to-day technology environment running smoothly. To help drive that next phase, we’re hiring a TechOps Manager. The Role: This is not a purely people-leadership role for someone who wants to sit above the work. It’s a hands-on IT Ops leadership position, acting as the 2IC to the Head of Technology/CTO where you'll own the day-to-day performance of the support and operational environment across infrastructure, endpoint, identity, security, and vendor management. What you’ll be doing: Own day-to-day support operations and act as the key escalation point for the team and MSP Coach and support 2 internal team members Improve service standards, reporting, and overall operational discipline Act as the senior SME across infrastructure, endpoint, identity, and security Drive stronger performance and accountability from third-party vendors Support the rollout of Halo ITSM and broader service management uplift Lead practical uplift work across endpoint management, monitoring, and operational improvement Help deliver broader housekeeping and optimisation initiatives, including file share migration into SharePoint Travel to regional offices from time to time as a visible advocate for technology across the business What We’re Looking For: Strong background in IT operations, infrastructure, identity, endpoints, and security within a Microsoft environment Solid knowledge of Microsoft 365, Azure / Entra, Intune, and endpoint management Experience leading escalations and improving support delivery Comfortable being hands-on while also leading from the front Experience managing vendors or MSPs and driving accountability Strong communicator, able to work confidently with senior stakeholders Experience leading or mentoring small technical teams Familiarity with ITIL, CoBIT, or similar frameworks would be beneficial Experience in professional services, financial services, legal, or similarly detail-heavy environments would be highly relevant Apply now or reach out for a confidential discussion. What’s a Rich Text element? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. Static and dynamic content editing A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! How to customize formatting for each rich text Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.
