Description Vetcall Q Store Mermaid Waters – Practice Manager Grow your veterinary leadership career with us! Our Vetcall group has a great opportunity for a highly motivated and nurturing Practice Manager (Qualified Vet Nurse). We’re a small animal practice located in a bustling shopping village amongst the pristine waterways of Mermaid Waters. Our clients consider us the vet clinic of choice, our popularity has been built on personable and trusted client relationships, with a strong commitment to pet wellness, quality medicine and advanced surgical care. With over 25 years of veterinary experience in the clinic, we can support you in every aspect. We are a happy and dynamic team surrounded by our well insured, educated and loyal client base. Check us out https://www.facebook.com/vetcallqstore About The Role The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves: • Overseeing all client care, nursing and veterinary services. • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media and feedback. • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, payroll and profit and loss. • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards. • Working closely with the Lead Vet, Regional Manager and Vet Manager. • Foster a wellness culture, great communication and clinical team development. • Build strong relationships with our community, strategic partners and suppliers. • Join a high performing team that love what they do. About You Holds experience in veterinary practice management or senior vet nurse positions Minimum of 3 years vet nursing experience post-graduation Experience with practice management systems or appointment book management skills Possess strong problem solving, decision making and organisational skills Proven relationship and communication skills within all touchpoints Benefits: Experience true career fulfillment with us Salary is negotiable plus generous bonuses Full Time across 4 Days, no weekends Paid specialised skill development and education available Access to free nursing workshops via our Veterinary Training Centre Discounts & Benefits across Fitness, Insurance and Wellbeing Paid Parental Leave Enjoy Team Member Events that foster great culture Work alongside a high performing, fun and friendly team – come and meet us! We look forward to sharing more about our talented team, positive culture and salary package. We’d also love to chat with you if you are living out of area and are considering a move to the Gold Coast region. If this role sounds like you, then please 'Apply Now' with your updated resume.
