This is a Technical Support Officer - Trade Waste role with SA Water based in Adelaide, SA, AU SA Water Role Seniority - mid level More about the Technical Support Officer - Trade Waste role at SA Water About the Company SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians. We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between. Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations. As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities. We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians. About the job This 12‑month maternity leave cover role offers an exciting opportunity to join the Trade Waste team as a Technical Support Officer. In this senior and largely self‑managed position, you will provide specialist technical advice and support operational improvements across Trade Waste and Network operations. You will be responsible for planning and prioritising your own workload, balancing office‑based project tasks with field investigations and customer‑focused activities. Key responsibilities include contributing to trade waste assessments, assisting with fault‑finding and investigative work, and providing technical input into capital projects as required. In addition, your responsibilities will include: Collection of trade waste data and calculation of performance against targets and KPI’s Maintain databases containing trade waste data to assist in operational performance and targets review Help solve operational problems, and lead investigations and field trials to identify strategies to optimise operations. Investigations as required to assess impacts of trade waste discharge on performance of SA Water network and treatment assets, which may include sewer monitoring. Effective communication, knowledge sharing, training, and provision of advice between key stakeholder groups Regularly review process performance data and report findings About Operations and Maintenance The Operations & Maintenance team oversees the management of our water, wastewater and River Murray activities and conducts operational control activities for a secure water supply. The team is responsible for both planned and unplanned maintenance activities, integrating corrective, preventive, predictive, and precision maintenance strategies. They aim to meet availability, performance, cost, and risk targets by leveraging technical asset maintenance and reliability expertise. Operations & Maintenance strives to deliver smart and reliable services to customers while enhancing overall operational efficiency. About You You thrive in a hands‑on, physical role and appreciate the variety that comes with working both in the field and at the office at the Happy Valley reservoir. You value managing your own days, balancing field investigations, customer interactions, and technical problem‑solving. You bring strong problem‑solving skills and the ability to work independently while still collaborating effectively with others. You’re motivated to tackle complex trade waste and network challenges head‑on and take pride in delivering practical, high‑quality outcomes in a dynamic environment. Your success in this role will come from: Relevant tertiary qualification in a Science or Engineering based discipline or relevant demonstrated experience Ability to establish and maintain sound interpersonal relationships with personnel at all levels Ability to influence and impart knowledge to others including trade waste team members, key account managers and customers Ability to work as part of a performance focussed team High level of competency in Excel, Maximo and SCADA and ability to learn and adapt to new applications Knowledge and experience with technologies and practices for trade waste management, wastewater networks and wastewater treatment Ability to interpret the results of various laboratory analysis and other plant data to exercise initiative in implementing corrective procedures when necessary Planning, execution and reporting of investigations in trade waste management, wastewater networks and wastewater treatment Further information can be found in the attached PD - Technical Support Officer Trade Waste.pdf To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tayla Pett from the Talent Acquisition team at tayla.pett@sawater.com.au Applications close 5pm, Tuesday 24th March 2026. A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SA Water team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing technical support Collecting and analyzing data Conducting investigations Key Strengths Problem-solving skills Interpersonal skills Technical proficiency Knowledge of trade waste management Analytical skills Planning and execution A Final Note: This is a role with SA Water not with Hatch.
