Consistent hours and reliable job stability. About Our Client This organisation is a business services company committed to providing top-notch support to its clients. They pride themselves on their professional approach and focus on delivering consistent and reliable solutions. Job Description Respond to customer inquiries promptly and professionally via phone, email, and other communication channels. Provide accurate information about products and services to customers. Identify and resolve customer issues efficiently, ensuring a high level of satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs effectively. Handle complaints and escalate issues when necessary. Assist in improving customer service processes and practices. Support the team with administrative duties as required. The Successful Applicant A successful Customer Service Officer should have: Strong communication and interpersonal skills. Proficiency in using customer service software and tools. Attention to detail and the ability to manage multiple tasks efficiently. A customer-focused approach with problem-solving capabilities. Ability to work effectively in a fast-paced environment. Previous experience in a customer service role within the business services industry is preferred. What's on Offer Hourly rate between AUD 32.0 and AUD 39.0, based on experience. Temporary role with the opportunity to gain valuable experience. Convenient location in Western Sydney with access to public transport. Supportive team environment within a professional organisation. If you are a motivated Customer Service Officer who is ready to excel in the business services industry, we encourage you to apply.
