Berwick, Full Time, Automotive Please Quote Reference Number 16363 Leadership opportunity - step up and mentor a growing team Competitive salary performance-based incentives Well-established dealership with a loyal customer base About Us Booran Motors Berwick is a customer-focused dealership dedicated to delivering exceptional service and quality vehicles to the Berwick community. We pride ourselves on a professional, supportive culture where people build long-term careers, and where continuous improvement is part of everything we do. The Opportunity We are seeking an experienced and motivated 2IC Service Manager to support the Service Manager and help lead our service department's day-to-day operations. This is more than just a support role, it's a genuine career development opportunity. For the right person, this position offers a clear pathway to step into a Service Manager role and grow within a business that values internal progression. Key Responsibilities : Act as second-in-charge to the Service Manager, stepping in during absences and contributing to strategic initiatives. Lead and support the front-of-house service team, mentoring Service Advisors and apprentices. Deliver exceptional customer service, including accurate quoting and clear communication of service and repair needs. Manage bookings and workflow to maximise workshop efficiency and turnaround times. Coordinate closely with technicians to ensure smooth job flow, parts availability and timely completion. Monitor daily operations, proactively resolving delays and maintaining high customer satisfaction (CSI). Oversee invoicing, warranty claims, and ensure compliance with dealership processes and OH&S standards. Assist with parts and accessories stock control as required. Contribute to performance reporting and continuous improvement initiatives. About You We're looking for an experienced automotive professional who thrives in a fast-paced service environment and is ready to take the next step in your leadership career. You'll need to bring a balance of hands-on operational knowledge and people leadership - motivated by the opportunity to grow into a senior management role. You are someone who : Has proven experience as a Service Advisor, Senior Service Advisor, 2IC or Service Manager within an automotive dealership or workshop. Leads by example and enjoys mentoring and developing team members. Delivers outstanding customer service and communicates with confidence and professionalism. Has a strong technical understanding of vehicle servicing and workshop operations. Can effectively manage bookings, workflow and technician coordination. Is organised, proactive and performs well under pressure. Is comfortable using dealership management systems (RMS, CDK or similar) and Microsoft Office. Holds a current driver's licence In return, we can offer : Competitive salary package with performance-based incentives. A clear pathway for career progression into senior leadership. Ongoing training and professional development. Employee discounts on vehicles, parts and services. A modern workshop and a supportive, team-oriented environment. If you're looking for a role where you can make an impact and grow into a senior leadership position, we'd love to hear from you. APPLY NOW through our online application form.
