MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutionsis the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. The Role The primary focus for the Client Governance & Integrity Analyst is to ensure that member impacting risk event management and control adherence is managed in line with guidelines and meets fund expectations. This role is aligned to Cbus (Construction and Building Unions Superannuation Fund) and is required to perform activities on behalf of MUFG Retirement Solutions for Cbus. If required, the Client Governance & Integrity Analyst will keep records to demonstrate performance of their activities for Cbus. The role will be responsible for the day-to-day interactions with funds regarding risk event governance including the creation of supporting documentation (CRENs, SIC’s etc), providing regular risk event progress updates and oversight of controls, including adherence with CPS230. In addition to managing risk event activities, the Client Governance & Integrity analyst will play a key role in providing the business with a better understanding of failures within the control framework and gaps with current preventative actions which lead to repeat occurrences of risk events, together with suggestions regarding process improvements. Key Accountabilities and main responsibilities Strategic Focus Responsible for end-to-end risk event management process ensuring closure within agreed SLAs. Understand MUFG’s client contractual requirements in relation to risk event management, managing the response to key outliers. Provision of learnings and insights to support improved ways of working and improve current controls in order to reduce risk events Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service Operational Management Ensure risk event progress visibility and existing REN reporting. Identify need & escalate to relevant client partnership team if risk event progress is stalling. Ensure that all interactions and activities are oriented to the closing and reduction of risk events. Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required Maintain a regular communication channel with all clients and stakeholders. Support the delivery of strategic operational initiatives Provide the business with a better understanding of failures within the control framework and gaps with current preventative actions which lead to repeat occurrences of risk events, together with suggestions regarding process improvements People Leadership Role model customer first behaviours and embed in the team a customer first attitude in all interactions with external and internal stakeholders Proactively identify and action opportunities for process improvement Contribute to the development of the team by participating in team meetings, business forums/committees (as required) and sharing information Governance & Risk Promote a culture of risk awareness and proactive identification of potential issues Ensure all MUFG information security policies, processes and procedures are followed, review information security breaches, and periodically review information security requirements for relevant IT systems and processes Leverage expertise so that regulatory frameworks and compliance requirements are met, with adequate controls in place. Maintain awareness of the regulatory environment The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Required Strong analysis and engagement capabilities Continuous improvement mindset Attention to detail and ability to think laterally. Good investigation and problem-solving abilities. Customer focused and the ability to collaborate with others to achieve desired outcomes. Prioritisation and time management skills to meet tight deadlines. Ability to support change and manage through ambiguity. Excellent communication skills both verbal and written. Ability to collaborate, bring people together and have shared outcomes. Communicates effectively and transparently with all stakeholders. Ability to prioritise, organise and forward plan to ensure quality requirements are met. Innovative and proactive; always looks for ways to improve the way we work through services and processes. Proven customer focus and a strategic mindset. Sound knowledge of MS Office and other software packages. Desirable Formal tertiary qualification in business management or related discipline is desired Experience managing/working with funds on risk events. Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance supportv Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Background Checks Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.
