Description Drive sales success through leadership, process excellence, and operational impact About Us We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200 team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow. We are THE MISSING LINK between where you are and where you want to be. The Role We are looking for an experienced Sales Operations Manager to play a pivotal role in supporting our Sales team and driving operational excellence across sales support, procurement, and logistics. Reporting to the Chief Operating Officer, this is a hands-on leadership role where you’ll mentor a high-performing team, streamline processes, partner closely with Sales, and ensure our clients and internal stakeholders receive an exceptional experience. If you thrive in an environment where process, people, and performance come together, we’d love to hear from you. Key Responsibilities Lead and develop a high-performing team Coach, mentor, and support the Sales Operations team Conduct regular 1:1s, team meetings, performance reviews, and development planning Ensure the team has the tools, capability, and capacity to succeed Deliver positive employee engagement and client feedback Enable sales success Partner closely with Sales to provide timely, accurate, and high-quality support Oversee preparation of quotes, proposals, contracts, and sales documentation Ensure sales materials meet company standards and client needs Maintain accurate CRM data and sales reporting (ConnectWise) Own procurement and supplier relationships Manage end-to-end order processing, tracking, and delivery Ensure competitive pricing, supplier negotiations, and deal registrations Oversee returns, renewals, licensing, warranties, and subscriptions Maintain strong, trusted relationships with vendors and distributors Drive process improvement Identify inefficiencies and opportunities to streamline sales support and procurement workflows Design and implement process improvements using data and stakeholder feedback Establish KPIs and measure the effectiveness of operational enhancements Act as a change leader, supporting teams through improvement initiatives Manage stock and logistics Oversee stock control, inventory accuracy, and logistics coordination Ensure WHS-compliant, well-organised stock and work areas Maintain accurate asset tracking for client and internal equipment Requirements You’ll be a confident people leader with strong operational instincts and a passion for continuous improvement. You’ll also bring: Proven experience in sales operations, sales support, and/or procurement Strong knowledge of procurement practices, supplier management, and market dynamics Demonstrated experience driving process improvement initiatives Excellent communication, negotiation, and stakeholder management skills Strong analytical and problem-solving capability Experience using CRM and procurement systems (ConnectWise experience highly regarded) Exceptional organisational skills and attention to detail The ability to manage multiple priorities in a fast-paced environment Why join The Missing Link? Be part of a collaborative, high-performing team Play a key role in supporting business growth and sales success Work closely with senior leadership and make a real operational impact Enjoy a supportive culture that values continuous improvement and development Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development Competitive salary and bonus Flexibility - hybrid working and the tools to do your best work anywhere A respected name - we’ve got the creds, the awards, and the backing of Infosys A place where you’re seen - we celebrate wins, recognise effort, and value diverse perspectives
