Who We Are iSelect and Compare the Market are trusted, well known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer focused experience that makes it easier for Australians to find the right products to suit their needs. What You’ll Be Doing As a Telephony Platform Engineer, you’ll be part of a collaborative Telephony team that collectively owns the Genesys Cloud platform end to end. This is a hands on role that balances operational support with platform engineering, architecture, and continuous improvement. You’ll work closely with call centre leaders, agents, and technology teams to ensure the platform is reliable today and evolving sustainably for tomorrow. Key responsibilities include: • Owning and optimising the Genesys Cloud platform for performance, reliability, and scalability • Designing and evolving IVR flows, queues, routing strategies, and outbound capabilities • Contributing to platform architecture, governance, and best practice standards • Supporting telephony initiatives including enhancements, upgrades, and migrations • Partnering with stakeholders to translate business needs into effective platform solutions What’s In It For You At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward thinking team where you can do meaningful work (and be recognised for it!). We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers – Drive, Noble Intent and All Together. Plus, we offer a range of great perks to help you thrive both in and out of work: • Vibrant and social community with annual celebrations and regular events • Flexible work options including 1 day WFH or a 9day fortnight • Additional leave including ‘ME’ leave and a ‘Volunteer Day’ • Option to purchase extra leave • Return to Work bonus for returning parents • Quarterly Awards and Recognition program What Sets You Apart We’d love to hear from professionals who… Have demonstrated hands-on experience administering, configuring, and supporting Genesys Cloud in an operational contact centre environment. Bring strong working knowledge Genesys Cloud capabilities including ACD, IVR, routing, queues, outbound, and telephony configuration. Practical experience designing, building, and maintaining Architect call flows, including prompts, routing logic, schedules, data actions, and integrations. Experience supporting platform change and delivery activities, such as enhancements, feature rollouts, migrations, and upgrades. Thrive in collaborative engineering or platform teams with shared ownership and continuous improvement Sound like a good fit? Let’s talk. At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity. This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available. Compare the Market and iSelect are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto and General Holdings Group without your consent.
