Full Job Description Location: Sydney CBD Salary Package: $85,000 – $90,000 Superannuation Role Highlights: End-to-end management of travel claims within a high-performing team environment. Role Overview This well-established insurer has built a high-performing claims division and is seeking a Claims Consultant to take ownership of a portfolio of travel claims. This role will see you managing end-to-end cases, providing guidance to customers, and ensuring claims are handled efficiently, accurately and with a strong customer focus. Responsibilities: Manage a portfolio of travel insurance claims end to end, including complex and high-value cases Assess, investigate, and determine claims outcomes in line with policy coverage and compliance requirements Liaise with policyholders, medical providers, travel partners, and internal stakeholders Provide clear guidance to customers, supporting them through the claims process with empathy and professionalism Contribute to team performance, sharing knowledge and supporting junior team members where required Candidate Profile: Previous experience managing travel insurance claims (essential) Strong end-to-end claims handling experience within insurance Excellent communication skills with the ability to manage sensitive or complex situations High attention to detail and strong decision-making capability Ability to manage a busy caseload and work to deadlines Company, Culture and Benefits: Permanent full-time opportunity Hybrid working – 2 days WFH Supportive and collaborative team culture Work with a reputable and growing insurance organisation Clear career progression pathways How to Apply Click the apply now button or email your resume to
