The Law Society of NSW is Australia’s largest and most influential membership association for solicitors. We’re not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a full time permanent Head of Member Engagement and Commercial Services, to join our Membership and Engagement team. About the role Under the direction of the Director, Membership and Engagement, this role leads the development and delivery of the strategic direction for the integrated Member Engagement and Commercial Services portfolio. You will oversee the design and delivery of member value initiatives across key solicitor segments including Government, In house, Early Career Lawyers, students, Mid to Large firms, Small Practices, and Rural & Regional practitioners - ensuring a tailored, data driven and impactful approach that deepens engagement and strengthens the Law Society of NSW’s relationship with the profession. You will oversee the commercial services strategy, including the membership benefits program, sponsorships, and advertising partnerships. This involves identifying opportunities for commercial growth, developing compelling value propositions, and fostering strong, productive relationships with sponsors, partners and key stakeholders. You will will play a pivotal role in building a high performing team culture rooted in collaboration, accountability, continuous improvement and member centric thinking. They will bring a strategic and analytical mindset, excellent relationship and account management skills, and a strong understanding of member needs to ensure the delivery of high quality, commercially viable outcomes that enhance the member experience and contribute to the organisation’s long term sustainability and reputation. What you'll be doing Lead the Member Engagement and Commercial Services functions, setting clear strategic direction and ensuring alignment with organisational priorities. Oversee the design and delivery of tailored engagement programs for key member segments, ensuring initiatives are insight data led, relevant and impactful. Drive a seamless, collaborative working relationship between the Member Engagement team and the Marketing, Brand and Events teams to ensure consistent, high quality delivery of campaigns, programs and member experiences. Drive commercial outcomes through effective management of the membership benefits program, sponsorships, advertising and partner relationships. Identify and pursue new commercial opportunities, developing value propositions that enhance member experience and organisational sustainability. Strengthen relationships with key stakeholders, including member groups, firms, partners and sponsors, ensuring a high standard of service and account management. Monitor performance and impact using data, insights and analytics to inform decision‑making, measure effectiveness and refine strategies. Ensure high quality delivery of programs, services, partnerships and communications in collaboration with teams across the business Manage budgets and resources responsibly, ensuring commercial viability and efficient use of organisational resources. Team leadership and development: Lead, mentor and develop team members by providing strong leadership, coaching and support, fostering a high performing, collaborative and member centric team culture built on accountability, innovation and continuous improvement. Conduct regular performance check ins and ensure team members are delivering on their goals Model and promote values based leadership, professionalism, care, and a commitment to quality Support and contribute to governance and team upskilling Drive an effective, seamless working relationship between the member engagement team, marketing, brand and events team. Operational excellence: Identify and implement process improvements to streamline approvals, delivery, minimise risk, and increase consistency Champion attention to detail across all aspects of planning and execution, ensuring all elements are delivered to a high standard Maintain accurate budgets, manage approvals, and oversee supplier payments within organisational guidelines. About you Bachelor's degree in business, management, commerce, law, communications or a related discipline (or equivalent experience). 15 years’ experience in business development, account management, stakeholder relations, commercial services or related disciplines, including at least seven years leading organisation wide strategies, and managing high performing teams within complex corporate or professional services environments (e.g. legal, consulting, financial services, or listed/global matrix organisation). Demonstrated experience building effective senior stakeholder, partner, sponsor and firm relationships. Strong commercial and analytical capability, including experience using data, insights and segmentation to shape strategy, evaluate impact and drive improved outcomes. Proven experience managing budgets, contracts and commercial negotiations. Track record of shaping, developing and maturing teams into cohesive, high performing functions. Exceptional stakeholder management: able to navigate complex or challenging relationships with tact, diplomacy, sound judgement and professionalism under pressure. Resilient and outcomes‑focused, capable of holding boundaries and maintaining alignment with organisational priorities in high‑pressure situations or when managing competing interests. Strong leadership presence, with the ability to build, motivate and inspire teams, en couraging accountability, continuous improvement, innovation and collaboration. Highly effective collaborator, able to build strong peer relationships, influence at senior/executive levels and “join the dots” across teams and organisational functions. Excellent communication and interpersonal skills, with the ability to convey complex ideas clearly, provide and receive constructive feedback, and escalate issues appropriately. Strategic and analytical thinker, skilled at breaking down complex problems, identifying root causes and using data and insights to inform decisions. Commercially minded, with strong negotiation skills, the ability to shape compelling value propositions and a track record of identifying and developing commercial opportunities. Member centric and relationship‑focused, consistently seeking to understand needs, enhance value and strengthen engagement. Highly organised and proactive, with strong planning, prioritisation and attention to detail in dynamic or ambiguous environments. Adaptable and solutions‑focused, able to navigate change with confidence and make balanced, evidence based decisions. To Apply The Law Society of New South Wales is committed to building and maintaining a respectful and inclusive workplace, appointing the best person for the role and supporting diversity. Applications must contain a CV and cover letter that outlines your key experience and motivations for this role.
