This is a Process Excellence Leader, ACES role with Amazon based in Melbourne, VIC, AU Amazon Role Seniority - mid level, senior More about the Process Excellence Leader, ACES role at Amazon This role is an partial operations role and managers are expected to work 5 days per week in a Melbourne Site Location with some travel to other Sites/Corporate locations expected. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, driven, and diverse leaders. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking leaders to work with the AU Operations Process Excellence (PE) team. The PE team is a globally diverse group of operational leaders driving process stabilization, standardization and continuous improvement. This team is essential to establish and execute benchmark operating standards, accelerate implementation of technology advancements and to strengthen process knowledge for the operational leaders across the FC network. As we continue to rapidly grow our FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the needed process knowledge, established standards and benchmark practices for great process control. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, buildings and regions, by driving standard operating procedures to deliver strong performance. The team will also work closely with ACES leadership to define, teach, and translate standard work across the network. Key job responsibilities As a Process Excellence team member, you will have the opportunity to join a diverse team of leaders with the objectives to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts within the buildings, region, and super region to reduce variation from the standards and ultimately improve process control and performance. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the super region. Some of the position’s key responsibilities include: · Evaluate performance objectives and metrics across the super region to proactively identify process improvement opportunities and largest gaps to benchmark performance supporting prioritization efforts for improvement opportunities · Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and process execution in the super region · Develop and implement detailed standard operating procedures to support daily operations within established process control limits for each fulfillment process · Partner with operational leaders within the FCs to execute implementation of established standard work and process improvements driving stabilization and standardization across the super region · Play a critical role in training operational leaders in the FCs as it relates to knowledge gaps within the super region to support reduction of variation in process standards · Partner with ACES for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performance · Execute, measure and support communication of variation reduction impacts in partnership with the site leaders responsible for day to day operations · Work with cross-functional teams such as Engineering, AFT, Learning and Talent Development and ACES to deliver and deploy network wide initiatives · Ability to travel up to 20% of the time across the AU region. There may be travel outside the established state, or country (AU) for specialised trainings or continuous improvement efforts. This role will be based in a FC location in Melbourne with coverage expected over three Melbourne FC's (AVV2, MEL1 and MEL5). - Associate's degree or above - Experience in project and program management - Experience from Industrial Engineering, Business Process Engineering, Quality, Operations or Logistics - Cost variation/Cost saving experience within a similar industry - Experience with process improvements (Lean Six Sigma and/or Kaizen) - Bachelor's degree, or 3 years of implementing metric-based strategies utilizing continuous improvement concepts experience - Experience managing, analyzing and communicating results to senior leadership - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service - Experience working in a fast-paced environment similar to a high-tech start-up - Experience leading and influencing your team or organization, or experience managing teams Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Evaluating performance objectives ✅ Driving execution to benchmark standards Training operational leaders Key Strengths Project and program management Process improvements (Lean Six Sigma and/or Kaizen) Analytical skills Cost variation/cost saving experience ⚡ Experience in a fast-paced environment Leadership experience A Final Note: This is a role with Amazon not with Hatch.
