This is a Customer Care Consultant - Mackay QLD role with Blackwoods based in Mackay, QLD, AU Blackwoods Role Seniority - junior, mid level More about the Customer Care Consultant - Mackay QLD role at Blackwoods Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers—some of the largest and most important clients in our network. Your Opportunity In this role, you’ll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‑focused solutions. You’ll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences. What you’ll be doing Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfaction Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately Engage in team and individual training to stay current with processes, policies, system changes, and new business tools What you’ll bring Clear and confident written and verbal communication skills Experience delivering exceptional customer service in a fast‑paced environment Strong problem‑solving skills and high attention to detail Ability to manage conflicting priorities and work collaboratively Intermediate MS Office skills (preferred) Experience in call centres or retail environments (advantageous) What's In It For You: Permanent role , incentives & Wesfarmers share plans Exclusive Perks : Team Member discount card for Kmart, Bunnings, Target & Officeworks , FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners Continuous training and career development opportunities Team events , celebrations, award recognition and prizes Employee Assistance Program : wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! Refer-A-Friend program – earn up to $2,000 for each referral! Ability to purchase up to 4 weeks’ additional annual leave Generous paid parental leave policy Free onsite parking and more! NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI community and people with disabilities. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Blackwoods team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling customer enquiries Expediting orders Identifying customer requirements Key Strengths ️ Clear and confident written and verbal communication skills Strong problem-solving skills Experience delivering exceptional customer service Intermediate MS Office skills Experience in call centres or retail environments A Final Note: This is a role with Blackwoods not with Hatch.
