Lead the first impression. Coach a high‑performing team (8) Make a real impact in your local community. This brand-new Sport Facility in West Ryde will be a vibrant, inclusive hub for sport, fitness, and community activity. Here’s what makes this centre stand out: Four Indoor Multi-Purpose Courts: Suitable for basketball, futsal, netball, and a variety of other indoor sports. These courts support competitions, training, and casual play year-round. Twenty-Nine Outdoor Netball Courts: Dedicated spaces for netball competitions, training sessions, and community events, regularly used by the Eastwood Ryde Netball Association (ERNA). Fully Equipped Gym (147 sqm): Features strength and cardio equipment for casual fitness, memberships, and personal training. The gym is complemented by a balanced group fitness timetable, including HIIT, strength, conditioning, and mobility classes. Group Fitness Room (144 sqm): A dedicated studio for timetabled group fitness classes, supporting a wide range of programs from yoga and Pilates to high-intensity interval training. Multipurpose/Group Room: Flexible space for community meetings, training sessions, and smaller programs, adaptable to the needs of local groups and activities. Commercial Kiosk: On-site food and beverage kiosk offering a menu tailored for competitions, events, and family visits, with a focus on healthy and convenient options. The facility will be open 7 days a week to accommodate diverse user groups: About the role As Front-Line Team Leader, you’ll lead our customer service team and set the standard for exceptional member experiences. You’ll be hands‑on, people‑focused, and confident balancing service, sales, and team leadership in a fast‑paced environment. This role is ideal for someone who loves coaching others, solving problems, and creating a welcoming, high‑energy front desk. ✅ What you’ll be doing Lead, coach and support a team of Front Line / Customer Service staff Create a positive, customer‑focused team culture Manage rosters to meet service needs and budget requirements Handle customer feedback and resolve issues professionally Drive tours, enquiries and membership sales Support local marketing, promotions and community engagement Ensure systems, processes and reporting are accurate and up to date Step into frontline service when needed and lead by example What we’re looking for Proven experience leading a customer service or frontline team Strong communication and people‑leadership skills Confidence handling customer issues and coaching performance Sales or membership‑based experience (highly regarded) Organised, reliable and comfortable working with systems and reporting Flexible availability, including some evenings or weekends Why join us? Purpose‑driven organisation focused on healthy, connected communities Supportive leadership and genuine opportunities to grow Make a visible impact in your local centre Be part of a values‑led, inclusive team culture built on respect, care and responsibility Ready to apply? If you’re passionate about customer experience and ready to lead from the front, we’d love to hear from you. Apply now and help create outstanding first impressions every day. Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 60 sites, employing over 1,000 staff across NSW to deliver enriching community programs. We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples. Commitment to Safeguarding At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times. Safeguarding Children | The Y
