Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As the Process Centre of Excellence grows and evolves at Optus, the team is looking for Process Redesign Specialists with expertise in networks and process optimisation. In the role of Process Redesign Specialist for Networks, you will work with the business on a 24 month fixed-term contract. Your focus will be to identify key improvement areas that enhance customer experience by transforming core processes. You will apply creative thinking, process enhancement, and problem-solving abilities to size, scope, and suggest improvements. You will dedicate time to understanding the needs of customers and colleagues, mapping and analysing current process performance, and crafting and delivering solutions that meet customer and employee needs. What You’ll Do | Your day to day will consist of Partner with Process Owners and other members of the Process Centre of Excellence to understand and analyse current state process performance. Work with business owners to build and implement future state process solutions. Recommend and size opportunities to uplift process performance and improve customer experience. Proactively identify areas of improvement and scope new projects. What You Bring | What makes you perfect for the role? Proven experience in process development, business improvement, or transformation. Strong skills in process mapping tools (e.g., Visio, Signavio, ARIS, Celonis, Lucidchart, BPMN). An interest in turning complex problems into simple, user-friendly solutions. Confidence working with stakeholders at all levels and inspiring change. Analytical approach with the ability to translate data into practical insights. Familiarity with Lean, Six Sigma, Agile or similar improvement methodologies (certification highly desireable). Background in process, telecommunications, and networks. Hands-on experience, self-starter, and adaptable to fast-paced and complex environments with extensive stakeholder management. The good stuff…. | What’s in it for you? Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill-out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
