We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The key purpose of the Shared Services Advisor is to deliver specialist People operations support, drawing on established HR or operational experience to provide accurate, compliant, and timely service. Acting as a trusted first-line expert, this role provides operational and advisory support across all stages of the employee lifecycle. The Shared Services Advisor partners closely with People Business Partners, People team Centres of Excellence, and other functional stakeholders to ensure efficient HR processes and a consistent employee and leader experience. This role requires strong judgement, process capability, and a focus on continuous improvement within a dynamic environment. KEY ACCOUNTABILITIES People Operations Lead and execute core People operations with a high degree of accuracy across the employee lifecycle (hire‑to‑retire). Act as a first-line advisor for team member and leader enquiries, applying judgement to resolve complex queries and determining when escalation is required. Ensure compliance with HR policies, procedures, and legislative requirements, providing expert interpretation and guidance where needed. Deliver responsive, service-oriented support that balances consistency, risk, and business needs. Maintain accurate employee data and process transactions in Workday, producing contracts, job change letters, and other documentation in line with SLAs and SOPs. Provide data insights and undertake first‑level analysis to support stakeholder decision‑making. Serve as a knowledgeable resource on People policies and operational practices, identifying risks and recommending improvements. Support cyclical People processes (e.g., performance, remuneration, compliance training) by preparing materials, monitoring progress, and analysing outcomes. Strengthen leader and employee capability in Workday through guidance, training, and enhancement of user documentation. Process Improvement Identify operational inefficiencies and champion opportunities for workflow standardisation, automation, or simplification. Contribute to end‑to‑end process mapping, risk identification, and optimisation initiatives. Influence adoption of solutions that improve service delivery, data integrity, and employee experience. Identify recurring data needs and support the creation of automated reporting where appropriate. Collaboration Represent Shared Services in cross-functional People projects, providing operational insights that shape solution design. Partner closely with HRIS, IT, Payroll, and other specialists to deliver seamless system integration and continuous improvement. Collaborate with People Business Partners and Centres of Excellence during annual and enterprise-wide programs. Specialist Development Opportunities Potential stretch opportunities may be identified to pursue growth and development in specialist areas, including Employee Relations, HRIS, Reporting & Analytics, Performance & Reward, Talent Acquisition and Organisational Development, in line with individual development plans. KEY ROLE RELATIONSHIPS People Team Team Members & People Leaders People Business Partners Employee Relations Talent Acquisition External Candidates Subject Matter Experts – HRIS, Payroll, Talent Information Technology External Stakeholders (eg. service providers, auditors) EXPERIENCE & CAPABILITIES ESSENTIAL EXPERIENCE (what you have done) Demonstrated experience in HR operations, shared services, or a complex customer-facing operational environment. Strong background in process-driven work, case management, or system-based HR transactions. Experience interpreting and applying HR policies, legislation, or compliance frameworks. CRITICAL KNOWLEDGE (what you need to know) Strong understanding of contemporary HR processes, employment legislation, and organisational compliance requirements. Proficiency with HRIS platforms (Workday highly regarded), and comfort with learning new systems and digital workflows. Solid working knowledge of Microsoft Office and data handling best practices CAPABILITIES (what you can do) Exercise sound judgment to resolve issues, manage risk, and identify when escalation is required. Manage competing deadlines with high attention to detail and accuracy. Communicate clearly and confidently with diverse stakeholders, including leaders. Analyse data and apply insights to support decision-making and continuous improvement. Build trusted relationships, influence stakeholders, and collaborate effectively in a team environment. Work with discretion when handling confidential or sensitive information. Adapt quickly to shifting priorities and business needs while maintaining professional resilience. PERSONAL ATTRIBUTES (who you are) You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect: We listen to and acknowledge each other's views We have difficult conversations with care Integrity: We back our words with the right actions We do the right thing, no matter the situation Customer Focus: We nurture a genuine connection with our customers We consider customer needs when making decisions Collaboration: We invite the right people to the table We balance consensus with decisive actions Excellence: We always strive to improve We share our challenges and celebrate the wins Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
