We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The key purpose of the Accounts Receivable Administrator role is to oversee debt control and credit risk mitigation. The role is focussed on timely collection of billings, minimising risk through review of credit worthiness of potential new customers and maintaining appropriate levels of security. The role will also work with and provide support to business partners in identifying, reporting and managing ways to resolve issues and minimise bad debt write offs. This role will play a key part in ensuring operational excellence and continuous improvement of retailer debt reporting, debt management, approvals of organisational reporting processes. Key Accountabilities Debt Collection & Cash Receipts Collect outstanding debt. Allocate cash receipts in accordance with retailer advice and Vicinity methodology. Review, identify, plan and document actions required to collect overdue accounts, thus minimising the risk for debts to become doubtful or bad. Escalate to the relevant team leader within appropriate timeframes when problems encountered executing business agreed strategy. Ensure regular contact with retailers is maintained to surface and identify problems at the ‘current’ stage, rather than when ‘overdue’. Proactively working with internal and external customers to ensure the most favourable commercial outcomes for Vicinity are achieved and maximum value is added. Correct categorisation of debt to ensure accurate flow into business wide reporting on the status of the debt. Ensure debt recovery action is taken in line with agreed strategy. Ensuring timely and accurate preparation and issuing of any approval documentation. Building and maintaining strong relationships with nationally collected retailer counterparts and their representatives to ensure ideal outcomes when issues arise. Debt Reporting Reports are accurate and have been updated with correct status as to why arrears exist. Ensure ERP is up delivered to the team and team members advised of any changes which may affect reporting. Responsible for reporting on chains under their control including nature, reason, strategy and timing of responsibility to resolve. Action adhoc requests for reporting only within relevant approval guidelines. Stakeholder Meetings Ensure appropriate preparation of reporting and data related to the meeting agenda. Contribute to debt strategy and providing recovery recommendation to asset team on maximising the recovery of arrears. Encourage and participate in meetings with retailers to develop relationships with a view to understanding issues preventing payment and prioritising Vicinity invoices. Training, Compliance & Process Improvements Actively participate in projects when nominated, which may involve team and cross functional collaboration. Induction on Accounts Receivable processes to other departments such as Revenue Administration, Centre teams Property Accounting and Leasing. Team leader roles- learn and develop a better understanding in role area. Action items relating to the team leader role and improve on processes where possible. Developments- attend and proactively participate in meetings to update stakeholders on pre-trade billings, status of bank guarantees. Ensure all Vicinity compulsory training requirements are completed successfully. Key Role Relationships Property Finance Revenue Administration Property Accounting Development Accounting Leasing, Executives, Regional & RGMs Centre Management Teams Tax Corporate Finance, Accounts Payable, Financial Accounting Legal Operations, Legal Counsel, Paralegals, Managing Legal, General Manager Legal Operations Strategic Partnerships, Capital Transactions Group Reporting External Legal Firms Retailers & Retailer Consultants Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done) Proven experience as an Accounts Receivable Administrator within a large, complex organisation. Demonstrated expertise in high-volume account reconciliation with a strong track record of accuracy. Skilled in dispute resolution and the implementation of structured payment plans to recover outstanding debts. CRITICAL KNOWLEDGE (what you need to know) Proficient in interpreting and analysing debt reports to inform recovery strategies. Sound understanding of debt recovery processes, with experience participating in retailer negotiations and meetings. Ability to interpret retail lease agreements and apply knowledge of commercial leasing terms in a financial context. CAPABILITIES (what you can do) Exceptional attention to detail, ensuring accuracy in financial data and documentation. Strong written communication skills, with the ability to draft clear, concise, and professional correspondence. Advanced skills in account reconciliation and financial reporting. Highly organised and task-focused, with the ability to manage competing priorities and meet tight deadlines. Excellent time management and interpersonal communication skills. Able to work independently while also contributing effectively within a team environment. PERSONAL ATTRIBUTES (who you are) You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect: We listen to and acknowledge each other's views We have difficult conversations with care Integrity: We back our words with the right actions We do the right thing, no matter the situation Customer Focus: We nurture a genuine connection with our customers We consider customer needs when making decisions Collaboration: We invite the right people to the table We balance consensus with decisive actions Excellence: We always strive to improve We share our challenges and celebrate the wins Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
