This is a Lending Specialist Support role with Pepper Money ANZ based in Parramatta, NSW, AU Pepper Money ANZ Role Seniority - junior, mid level More about the Lending Specialist Support role at Pepper Money ANZ Who We Are At Pepper Money, we’re dedicated to helping people succeed, whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 26 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options. The Role We’re looking for a detail-oriented and customer-focused Lending Support Specialist to join our Direct Sales lending team. In this role, you’ll be the first point of contact for potential customers across our Mortgage and Asset Finance products, helping them through the early stages of their loan journey and making sure everything is in place for a smooth handover to our lending specialists. If you enjoy working in a fast-paced environment, love helping people, and have a knack for staying organised, this could be the perfect fit for you. Loan Prequalification: You’ll assess incoming applications from calls, emails, and web enquiries to ensure they’re ready for review by our credit and lending teams. Customer Conversations : You’ll handle inbound and outbound calls, guiding customers through their applications and answering their questions with clarity and care. Application Follow-Up: You’ll manage your pipeline of applications, follow up on valuations, and book appointments with our lending specialists to keep things moving. Document Handling: You’ll collect and verify supporting documents to help progress loan applications efficiently. CRM Management: You’ll keep customer records up to date, making sure all contact details are accurate and changes are made promptly. About You You’re someone who thrives on helping others and keeping things organised. You’re confident juggling multiple tasks and love being part of a team that’s all about delivering great service. Here’s what makes you a great fit: Customer Service Excellence: You’ve got strong written and verbal communication skills and know how to create a great experience for every customer. T eam Player: You’re happy to lean on your team when needed and just as ready to lend a hand to support your peers. Thrives in a Fast-Paced Environment: You’re comfortable managing competing priorities and keeping up with the pace of one of Australia’s top non-bank lenders. At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do: Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary. Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real: We keep it honest and respect everyone, building genuine connections. Our Benefits At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone: Development: a full suite of development opportunities and a great team to learn from Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus: Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au. Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Pepper Money ANZ team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Loan prequalification Customer conversations Application follow-up Key Strengths Customer service excellence Team player ⚡ Thrives in a fast-paced environment A Final Note: This is a role with Pepper Money ANZ not with Hatch.
