Job Description Joining our Client Solutions Centre Team, you can expect a role all about focusing on solutions and liaising between internal staff and a wide range of external stakeholders to provide clear explanations and solutions to all parties involved. This role is a great entry-point into the Employment Services industry, providing learning opportunities and key insights into the WorkForce Australia and Inclusive Employment Australia contracts offered by atWork Australia. You will be working within a team and supporting a business that lives our values of Integrity, Compassion, Determination & Thriving Together. A day in the life of a Client Solutions Consultant may include: Receiving inbound phone enquiries from clients, employers and other stakeholders; Establishing favourable rapport and providing support, explanations, or outcomes to address enquiries from clients or other stakeholders; Working to achieve targets related to number of calls handled while meeting our customer service standards; Ensuring all calls and interactions are appropriately documented and adheres to compliance and/or contractual requirements; and Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process. This role is based at our Parramatta Client Solutions Centre Hub alongside the broader operational team.
