Looking for a role where responsiveness, support and purpose truly connect? Join Sunnyfield as an On‑Call Response Partner and play a critical role in maintaining safe, reliable services outside standard business hours. You’ll be the calm, trusted point of contact during after‑hours operations, supporting staff, safeguarding the people we support, and ensuring continuity across our disability services. If you thrive in fast‑paced environments, enjoy problem‑solving under pressure, and want to make a meaningful impact when it matters most, this role is for you. Why you’ll love this role A critical after‑hours role with genuine responsibility and impact Work 40 hours per fortnight, typically across early mornings, afternoons/evenings, including weekdays and weekends Hybrid working arrangement within NSW Salary packaging to increase your take‑home pay Purpose‑driven, values‑led organisation with strong operational and leadership support Be the partner who makes a real difference by: Acting as the first point of contact for after‑hours emergencies and critical incidents Triaging calls and coordinating timely, appropriate responses to incidents, sick leave and urgent roster gaps Managing unplanned leave and shift cancellations to maintain safe service delivery Coordinating urgent staffing solutions in line with SCHADS Award and internal approvals Escalating and documenting reportable incidents in line with NDIA and organisational requirements Providing clear handover to managers following each on‑call period Supporting staff and services during high‑pressure situations with professionalism and care Contributing to continuous improvement of after‑hours response processes and systems Why we want you: You’re calm, organised and confident making decisions under pressure You enjoy being a trusted point of contact and supporting others in complex situations You bring experience in disability, health or community services operations You’re comfortable working with rostering or scheduling systems You can quickly process information, assess risk and prioritise effectively Knowledge of the NDIS environment and industrial awards (SCHADS) is highly regarded, but not essential Why choose Sunnyfield? With 74 years of experience, Sunnyfield empowers people with disability to Live, Learn, Work and Belong. Our people are at the heart of what we do, and this role is vital in ensuring safe, responsive and person‑led services — even after hours. At Sunnyfield, you don’t just work here — you belong here. If you enjoy responsibility, problem‑solving and making a real difference behind the scenes, we’d love to hear from you. Must haves: Experience in disability, health or community services operations Availability to work on‑call, including evenings, weekends and public holidays Ability to make sound decisions in time‑critical situations NDIS Worker Screening, Working with Children and National Criminal Check Relevant qualifications in community services, disability, HR or similar Apply now Share Save Job
