Take hold of a monster opportunity and join our Technology Operations team as a Senior Business Analyst. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Business Analyst within ART’s Technology Enablement team, you will lead end-to-end business analysis activities across complex initiatives that support meaningful outcomes for our members. Working closely with business and technology stakeholders, you’ll help shape fit-for-purpose solutions that align to ART’s strategy, delivery framework, and values. Key responsibilities include: Lead end-to-end business analysis for all change requests (normal, standard & emergency), including requirements elicitation, impact/risk assessment, and benefit realisation. Act as primary liaison between IT Operations, Development, Infrastructure, and business stakeholders to ensure changes are clearly defined and aligned with operational needs. Perform detailed Root Cause Analysis (RCA) on recurring incidents and drive permanent fixes to improve application stability and performance. Conduct operational analysis to identify inefficiencies and lead continuous improvement initiatives focused on stability, scalability, automation, and modernisation. Define, track, and report key operational KPIs and present insights with recommendations to senior leadership. Collaborate on application uplift projects (platform upgrades, cloud migrations, resilience, and technical debt reduction), translating pain points into prioritised backlog items. Facilitate stakeholder workshops, develop operational documentation/runbooks, and provide guidance to junior analysts. Contribute to operations and stability dashboards while ensuring ITIL compliance and proactive risk management. This role requires a strong blend of traditional business analysis skills with deep operational and problem-solving expertise, with a heavy emphasis on data-driven analysis and driving tangible improvements to application stability and operational excellence. This role is a permanent opportunity. Location: Brisbane, Sydney or Melbourne. About you It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too: Extensive experience delivering business and technical analysis within a large organisation Proven expertise in requirements elicitation, workshop facilitation, documentation and stakeholder engagement Strong ability to translate business problems into effective technology and process solutions Demonstrated experience with data analysis, data mapping, and business process modelling or re-engineering Strong stakeholder management skills, with the ability to influence across business and technology teams at all levels Solid understanding of solution delivery methodologies including waterfall, iterative and agile Hands-on experience using requirements, delivery and support tools such as JIRA, Confluence & Service Now A relevant tertiary qualification (Business, IT, Finance or similar) and the resilience to deliver outcomes in fast-paced, time-constrained environments Experience within superannuation or financial services will be highly regarded. About us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 23 April 2026. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
