Introduction Who are we? healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life. Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community. Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne. Why work with us? Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important. When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected. healthability is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ and from culturally diverse backgrounds to apply for this job, with age being no barrier. Description The opportunity: We are seeking a Client and Carer Engagement Liaison to join our supportive, professional multidisciplinary teams. This is a flexible part‑time role (0.6 FTE) offered on a fixed term contract until 1 March 2027 . This role provides a warm, welcoming engagement experience for clients and carers, supporting intake, assessment, administration, and program participation . Responsibilities include but are not limited to; Coordinate client onboarding, including welcome calls, needs and risk assessment, and matching clients to suitable social activity groups. Respond to referrals for the Carers’ Support Program, providing phone-based holistic needs assessment, coordinate and connect carers to appropriate supports and manage invoice and reporting requirements for the Program. Contact clients after trial sessions, address feedback and support them in the next steps. Liaise with group facilitators to ensure a warm transition for new participants joining social activity groups. Document, manage and maintain accurate, up‑to‑date client notes and onboarding documentation in line and compliant with organisational systems and processes. Work closely with program coordinators, support workers, and intake and access teams to ensure smooth onboarding of clients, and services and supports for carers. Skills And Experiences Our ideal candidate: Excellent verbal and written communication skills and active listening skills. Friendly, approachable, client‑centred manner; able to build rapport with older adults and carers. Strong organisational skills with attention to detail and adherence to relevant program guidelines and timelines. Ability to identify potential risks or barriers to participation and respond appropriately using evidence informed approaches. Ability to engage with diverse stakeholders, internal and external. Competence in record‑keeping, basic digital systems, and working within budgetary requirements. Proficient computer skills in MS Office applications (Word, Excel) Experience in Commonwealth Home Support Program (CHSP), Support at Home, and/or NDIS (highly desirable) If you want to work with great people - we'd love to hear from you. How to Apply To apply, please submit a copy of your resume , and optionally a brief cover letter outlining your interest in the role. Applications for this role will be reviewed as soon as they are received so be quick to apply. See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.
