Australia's natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999.Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future. Booderee National Park, with its coastal habitats is one of three national parks, leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. In addition to ongoing management of the park's natural and cultural heritage, this branch also looks after Parks Australia's corporate services from the office in Canberra including, Finance, Human Resources, Information Technology, Legal and Customer Experience and Destination Planning. Beyond the spinifex sand plains of arid central Australia lies Uluru-Kata Tjuta National Park, one of three national parks leased by their Aboriginal owners to the Director of National Parks and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park's natural and cultural heritage. This branch also manages a rich and fascinating range of island ecosystems and habitats, including oceanic Pulu Keeling, Norfolk and Christmas Island National Parks. The Visitor Experience and Administration team at Booderee National Park is responsible for delivering high-quality visitor services and ensuring efficient administrative operations. The team supports joint management with Traditional Owners and oversees financial and administrative processes. It plays a key role in enhancing visitor experiences, maintaining compliance with corporate requirements, and supporting operational activities such as emergency response and environmental programs. For more information about us please visit our website . The key duties of the position include Under limited supervision and at the direction of the Park Management and Visitor Experience and Administration Manager, you will manage allocated visitor experience functions to achieve team outcomes, including: lead and mentor staff delivering visitor experience, Visitor Centre, ranger and compliance activities, including setting priorities, monitoring performance and providing feedback support joint management by sharing Traditional Owners' vision and facilitating knowledge exchange build and maintain effective partnerships with key stakeholders, including Wreck Bay Aboriginal Community Council (WBACC), SLA managers, Caring for Country Rangers, AFP, tourism industry representatives and commercial operators oversee Visitor Services reporting and ensure compliance with Parks Australia policies and Chief Executive Instructions (CEIs), including maintaining records, monitoring quality and escalating complex matters as required manage and maintain the Park's visitor booking system, including system administration, data integrity, reporting and continuous improvement develop and report on Visitor Experience work plans; monitor emerging issues, manage risks and implement solutions within delegated responsibility, escalating strategic or high-risk matters to the manager as required oversee visitor education, interpretation services, monitoring and surveys; guide social media and website content in line with Parks Australia approvals and content standards coordinate compliance strategies, reporting and incident follow-up for visitor experience operations, including triage, documentation and referral/escalation of serious matters manage permits and licenses for commercial operators, events and activities including assessment against requirements, coordination of approvals, record keeping and compliance follow up participate in environmental programs, emergency response and compliance operations; support visitor services and campground management during peak periods, including coordinating visitor centre shifts activities, reallocating resources as needed, and working with the park roster clerk to ensure alignment with park-wide rostering requirements. manage the visitor centre unit roster (visitor centre staff only), including forward planning, leave management, shift coverage and approvals within delegated agreements, and liaising with park roster clerk for park-wide coordination support financial administration for Visitor Centre operations by providing timely retail stock and sales reporting (e.g., stock movements, sales summaries, variances) to the Administration Team Leader for reconciliation and budget reporting. manage Visitor Centre retail operations, including full control of stock levels and sales items, stock ordering and receipting, merchandising, sales reconciliation and reporting, and maintaining retail compliance (e.g., cash handling procedures, records management and audit readiness) and providing required reports/records to support Administration budget tracking and reconciliations promote workplace safety, diversity and inclusion; contribute to business improvement and change initiatives, including identifying improvement opportunities and implementing agreed changes ensure adherence to corporate requirements, including WHS, risk, procurement and project management within delegated authority and in accordance with Parks Australia policies and procedures. For detailed information about the job-specific capabilities for this role, please view the Job Description which can be downloaded from our website - the Apply Now link will take you there.
