ABOUT THE ROLETo be successful in this role, you are a service-oriented leader who thrives in high-energy, premium environments. You understand that "exceptional experience" is found in the details, and you take pride in ensuring every member and guest feels valued at every interaction. You are a natural mentor with a knack for developing team capability, and you possess the administrative rigor needed to manage complex membership systems effectively. You balance a hands-on operational presence with the strategic mindset required to drive retention and commercial growth ABOUT YOUAs a successful Membership Services Coordinator, you will demonstrate previous success in stakeholder management, client advocacy and commercialisation of our Venues. You will bring strong collaboration with partners and clients, this role will champion the execution of planning and delivery through a strong level of organisation, communication and commercial mindset. The ideal candidate should be able to demonstrate previous experience in the following areas: Service Leadership: Demonstrated experience leading front-of-house teams (reception, guest services, or hospitality) with a focus on delivering consistent, high-end service standards. Operational Excellence: Proven ability to coordinate daily operations, including staff scheduling and service delivery, while maintaining a calm and professional demeanor during peak periods. Administrative Proficiency: Strong expertise in membership administration and CRM systems, with a high level of accuracy and attention to detail. Team Development: A passion for building a "culture of growth," with experience in coaching supervisors and frontline staff to reach their full potential. Relationship Management: Exceptional communication skills with the ability to build rapport quickly with members, guests, and internal stakeholders. Strategic Alignment: An understanding of how day-to-day operations contribute to broader membership strategies, community engagement, and commercial outcomes.Please click here to view the role description. Please click here to view the role description. WHY WORK FOR US Work in Australia’s biggest network of Venues Career development opportunities and progression Access to the Sporting Club of Sydney facilities Other benefits associated with working with major sport and entertainment venues Team orientated culture For any queries or requests for adjustments in relation to this role, please contact the Venues NSW HR Team at hradmin@venuesnsw.com
