About DBG Health & Independent Pharmacies of Australia: At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive. A core division of DBG Health, Independent Pharmacies of Australia (IPA) is one of Australia's largest independent pharmacy networks, proudly supporting over 1,000 community pharmacies for more than 20 years. IPA empowers independent pharmacies through innovative services, tailored support, and a focus on customer experience, creating a win-win for consumers, member pharmacies, and suppliers. About the Role: The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes across their allocated territory. This territory oversees Sydney CBD/Northern Beaches/Wagga. The primary purpose of this role is to maximise member value and support compliance with agreed programs and standards. The Territory Manager will lead the delivery of our membership model through consistent, high-quality pharmacy visits, execution of business priorities, and by connecting members to the suite of programs and services available. Role & Responsibilities: Build strong member relationships that support retention, renewals, and deeper engagement. Identify each member's business needs and connect them to programs that create value. Coach pharmacy teams to improve customer experience and commercial outcomes. Ensure every visit adds value and builds trust. Collaborate with members to create business plans aligned with strategic goals. Build and maintain strong relationships with members to ensure ongoing satisfaction and minimise churn across the allocated territory. Proactively address member concerns, identify at-risk accounts early, and implement tailored retention strategies. Deliver consistent value through programs, services, and commercial support to ensure renewal and long-term partnership. Skills & Experience: 3 -5 years' experience in a similar account management/customer facing role in a complex workplace environment. 3 years in pharmacy/pharmaceutical, preferred. High level of emotional intelligence and interpersonal skills with the ability to develop strong working relationships with internal and external stakeholders Communicate effectively and persuasively Well-developed administrative and organisational skills with an ability to prioritise a variety of tasks and competing demands. Strong problem-solving skills with the ability to create innovative workable solutions; proactive anticipation of needs, with the ability to foresee challenges and problems, and taking action to prevent them. Proactive, professional, and customer-focused approach to all aspects of the role. Thorough understanding of Community Pharmacy. Understanding of the prescription medicine landscape with a focus on the PBS landscape Benefits Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more. Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance. Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility. Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success. Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development. DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
