This is a Principal Project Officer role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - mid level, senior More about the Principal Project Officer role at Queensland Government You will be working in a team focused on driving organisational improvements to enhance customer service by analysing performance, operational and customer data to generate insights that improve front-line service delivery and foster a deeper understanding of our customers' needs. You will lead, manage and strongly contribute to cross functional teams responsible for coordinating the design, development and delivery of service delivery transformation initiatives aimed at supporting partnerships across the housing, homelessness and broader service system, ensuring holistic, person-centred, place-based and trauma-info. What You Will Be Doing Lead and coordinate the design, development, implementation and evaluation of service delivery transformation initiatives focused on integrated service delivery, using human centred design principles and co-design processes, to improve outcomes for customers with complex and challenging needs. Lead and contribute to multi-disciplinary and cross-functional teams to leverage resources and technical expertise, identify solutions and deliver the department's operational and strategic outcomes. Manage staff, physical and financial resources in accordance with relevant legislation, strategic objectives, Queensland Government and departmental policies and contemporary best practice standards. Build, maintain and support collaborative relationships, networks and partnerships with internal and external stakeholders. Work flexibly in a fast-paced, diverse environment, embracing agile methodology to develop and implement project plans, deliver timely, high quality policy and project outcomes, manage risks and issues, identify opportunities for improvement and support change. Provide high level communication skills, prepare persuasive briefs, presentations and reports, underpinned by analysis, contextual awareness and stakeholder consultation, to resolve complex policy and operational issues. Conduct detailed research, demonstrate advanced critical analysis skills, early identification and resolution of issues and maintaining contemporary knowledge of housing and homelessness service delivery policy and practice. Lead a positive team culture, focused on collaboration, communication and cultural capability. Lead, model and foster professionalism, accountability and ethical behaviour and ensure a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and are a part of day to day operations. The Skills You Will Need Include Being Able To Seek and leverage stakeholder feedback to steer and adjust plans and encourage others. Drive new thinking by encouraging others to share and debate ideas and datadriven new efficiencies. Build connections across the organisation to drive collaborative delivery of services. Work with the team to develop shared objectives and clear indicators for success. Take personal responsibility for the realisation of a healthy workplace through regular communication, feedback and sharing of observations and outcomes. Applications to remain current for 12 months. Occupational group Administration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths A Final Note: This is a role with Queensland Government not with Hatch.
