This is a Operations Supervisor role with Team Global Express based in Stuart, QLD, AU Team Global Express Role Seniority - mid level More about the Operations Supervisor role at Team Global Express About the Role Team Global Express is seeking a Supervisor to join our team in Townsville. This is a hands-on leadership role responsible for overseeing the performance, safety, and coordination of our truck drivers, forklift operators, and dockhands across the depot. This is a FT Permanent role, Monday to Friday (8am Starts). You will be at the centre of daily operations—ensuring freight moves efficiently from dock to delivery, routes are executed effectively, and teams are supported, engaged, and held accountable to high standards. This role requires a hands-on leader who thrives in a fast-paced transport environment, can make real-time decisions, and is confident managing people, performance, and operational outcomes simultaneously. With a strong focus on safety, service delivery, and team leadership, you’ll play a critical role in driving depot performance while fostering a positive and disciplined workplace culture. What You'll Do Lead and supervise a team of truck drivers, forklift operators, and dockhands, ensuring clear direction, accountability, and performance alignment Manage the day-to-day execution of PUD operations, including dispatch, route allocation, load planning, and delivery performance Oversee inbound and outbound freight handling, ensuring accuracy, efficiency, and compliance with operational procedures Actively monitor driver and handler productivity, addressing performance gaps through coaching, support, and corrective action where required Champion a strong safety culture by enforcing Chain of Responsibility (CoR), WHS policies, and safe work practices across all activities Conduct pre-starts, toolbox talks, and ongoing communication to keep teams informed, engaged, and aligned Coordinate fleet utilisation and ensure vehicles and equipment are used effectively and reported for maintenance when required Respond to and resolve operational issues in real time, including delays, service disruptions, and resourcing challenges Collaborate with internal staff and management to ensure seamless end-to-end operations Ensure compliance with scanning, freight tracking, and system processes to maintain data integrity and visibility Support workforce planning, including rostering, leave management, and labour allocation to meet operational demands What You'll Bring Demonstrated experience in transport and logistics (both FCL & LCL freight) is preferred. Proven leadership experience managing frontline operational staff in a similar environment Strong understanding of load restraint, fatigue management, Chain of Responsibility (CoR), and WHS requirements Ability to lead from the front—confident working on the floor, engaging directly with drivers and handlers, and setting the standard for performance Communication and interpersonal skills, with the ability to influence, coach, and manage a diverse workforce Solid problem-solving capability, with the ability to make sound decisions under pressure in a time-critical environment Experience with transport management systems, scanning processes, and operational reporting Organisational and planning skills, with a focus on meeting deadlines and service KPIs A genuine focus on safety, team culture, and operational excellence About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ . Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Team Global Express team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✈️ Leading and supervising teams Managing PUD operations Championing safety culture Key Strengths Leadership experience Transport and logistics knowledge ⚖️ Safety and compliance understanding Problem-solving skills Communication skills Organisational skills A Final Note: This is a role with Team Global Express not with Hatch.
