This is a Accessibility Officer role with V/Line based in Melbourne, VIC, AU V/Line Role Seniority - junior, mid level More about the Accessibility Officer role at V/Line V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About The Role This role sits within the Accessibility Team and provides essential administrative and project support to help deliver accessibility outcomes across the V/Line network. As an Accessibility Officer, you will support the team with day-to-day coordination, data management, and reporting activities that contribute to a more inclusive customer experience. You will also manage the creation of regular Accessibility Newsletters You will work closely with internal teams and occasionally external stakeholders to help keep accessibility commitments on track and ensure information is accurately captured, organised and shared. Key accountabilities include: Supporting the monitoring and tracking of V/Line’s Accessibility Action Plan, including preparing monthly updates and progress reports. Assisting with the preparation of broader accessibility reporting, including annual reports and submissions to external departments. Completing data entry and reviewing accessibility r elated cases to ensure information is captured correctly and can be closed or escalated as needed. Providing meeting support, including preparing agendas, taking minutes and coordinating follow-upactions. Managing administrative tasks such as processing invoices, managing stock requests and providing general team coordination and administrative support. Location and travel considerations This role may involve some regional travel to support accessibility initiatives and projects across the network. The main location is 452 Flinders Lane, Melbourne About You We’re looking for someone energetic who enjoys administrative work, is organised, and is comfortable supporting a team that works across a variety of accessibility initiatives and projects. You don’t need to have a background in accessibility, but an interest in accessibility and inclusive practice is welcome. Demonstrated administrative skills, including managing information, organising tasks and supporting team members. Experience in a prior office administration or team coordination role is highly regarded. Proficient in preparing clear written materials such as meeting notes, reports, and status updates, and confident using the Microsoft Office Suite to complete daily tasks. Communicates clearly and respectfully, demonstrating a person first language and an inclusive mindset. Familiarity with the regional V/Line network and broader public transport systems. A willingness to learn and contribute to a team committed to improving accessibility for the Victorian community. If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development. Why V/Line In addition to free myki travel, we offer: Community impact – Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working – We support flexible working. Work in a way that supports you to thrive in your role. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples. At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer. This position is paid under the V/Line Rail Operations and Administration Employees Agreement 2023, within the Clerk C1–C2 classification range, with a base salary of $82,073 to $93,171. The selection process may include aptitude assessments and a behavioural interview. Applications close: 30th of March 2026. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the V/Line team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting accessibility initiatives Data management Administrative support Key Strengths ️ Administrative skills ️ Communication skills Microsoft Office proficiency ♿ Interest in accessibility Familiarity with public transport Team coordination experience A Final Note: This is a role with V/Line not with Hatch.
