This is a Senior Technical Officer role with Queensland Corrective Services based in Brisbane, QLD, AU Queensland Corrective Services Role Seniority - senior More about the Senior Technical Officer role at Queensland Corrective Services The Primary Accountabilities Of The Role Include Fulfil the responsibilities of this role in accordance with QCS values as outlined above. Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces. Provide operational support (on-site and remote) to QCS sites as required in a primarily Microsoft environment. Configure/install/monitor/support/manage the ICT environments by high level technical expertise. Provide a level of training of the QCS desktop environment and applications to QCS end users where required. Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions. Refer to the role description for more information. Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains. Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised. Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements. Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities. Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment. Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management. Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes. Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to Queensland Corrective Services. Applications to remain current for 12 months. Occupational group IT & Telecommunications Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Corrective Services team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing operational support Configuring and managing ICT environments Training end users Key Strengths ️ Technical expertise in ICT environments Client support experience ✍️ Communication skills ServiceNow knowledge Emerging technologies awareness A Final Note: This is a role with Queensland Corrective Services not with Hatch.
