We are currently partnering with a leading provider of administration and financial services solutions to the superannuation and insurance sector, seeking an experienced Senior Claims Case Officer to join their team. This role is ideal for an experienced claims professional who is confident managing complex insurance claims within a superannuation environment , while supporting junior team members and maintaining strong relationships with internal and external stakeholders. THE ROLE You will be responsible for managing a portfolio of complex insurance claims from lodgement through to resolution, ensuring compliance with regulatory requirements and delivering a high level of service to members and beneficiaries. Key responsibilities include: Managing end-to-end insurance claims including Death, TPD, Income Protection and related benefit claims Assessing claims and reviewing recommendations prior to trustee determination Liaising with insurers, trustees, beneficiaries and other stakeholders throughout the claim lifecycle Investigating and resolving complex or escalated claims enquiries Ensuring claims are processed in line with SLA requirements, regulatory frameworks and industry codes Supporting and mentoring junior team members where required Managing sensitive conversations with members and beneficiaries with empathy and professionalism Maintaining accurate documentation and claim records Identifying opportunities for process improvement across claims processes and systems ABOUT YOU You will bring strong experience within superannuation or life insurance claims administration , along with the ability to manage complex cases and stakeholder relationships. Key skills and experience: Experience managing insurance claims within superannuation Strong understanding of Death, TPD and Income Protection claims Knowledge of SIS Act, Life Insurance Code or Superannuation industry frameworks highly regarded Ability to manage a portfolio of claims independently and within SLA timeframes Excellent written and verbal communication skills Strong attention to detail and ability to manage sensitive conversations RG146 qualification (or willingness to obtain) WHY APPLY Opportunity to work with a leading organisation within the superannuation administration sector Exposure to complex and meaningful claims work Collaborative and supportive team environment Contract opportunity with immediate start available Apply Today Please send your resume by clicking on the apply button. Reference Number: 06800-0013221283 This is a hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
