This is a Policy Specialist role with EML Group based in Melbourne, VIC, AU EML Group Role Seniority - mid level More about the Policy Specialist role at EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As a Policy Specialist, you will act as a vital bridge for employers by demystifying the premium system and clarifying complex premium obligations to ensure they fully grasp how Standard Claims Estimates (SCEs) directly impact their premium calculations. You will empower these organisations to improve their workplace performance by effectively navigating the premium incentive framework, ultimately turning policy insights into tangible safety and financial outcomes This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week. YOUR RESPONSIBILITIES Pro-actively manage the Agent's debtors by controlling the value, number, age, and proportion of outstanding premium Manage all employer WorkSafe insurance policy information including registering new policy applications, maintaining policy information such as adding new workplaces, reviewing, and reclassifying workplaces and updating remuneration Understand and apply the methodology that is used in the calculation of employer premiums and ensure this is effectively communicated to employers Comprehend the legislative framework for WorkSafe insurance including policy creation and maintenance as well as premium collection and the framework for legal debt recovery action Ensure all communication with WorkSafe is in accordance with EML’s Communication Policy ABOUT YOU An understanding of the relevant statutory acts and associated regulations and guidelines associated with Premium and Policy Strong client focus with strong relationship building, negotiation and influencing skills High attention to detail and analytical, organisational skills Ability to prioritise and work to deadlines with competing priorities Effective written and verbal communication skills and strong computer literacy Understanding of financial concepts WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EML Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing Agent's debtors Managing WorkSafe insurance policy information Communicating premium calculation methodology Key Strengths Understanding of statutory acts and regulations Client focus and relationship building Attention to detail and analytical skills ⏰ Ability to prioritise and meet deadlines ️ Effective communication skills Understanding of financial concepts A Final Note: This is a role with EML Group not with Hatch.
