Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career. Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment. What you’ll be doing: Managing customer enquiries from start to finish Communicating with customers via phone and email Identifying issues early and making decisions to keep processes moving Keeping customers informed and supported throughout their journey Working closely with your team while learning new skills What we’re looking for: Experience in retail, hospitality, customer service, or other customer-facing roles Confidence speaking with customers and handling different situations Strong problem-solving skills and the ability to juggle multiple priorities Clear written and verbal communication skills Comfortable using computers and learning new systems Positive attitude, curiosity, and a willingness to learn No insurance experience is required. If you’ve handled customers, solved problems, and thrived in a fast-paced environment, your skills will transfer perfectly. About the business: This growing organisation in the insurance space is focused on supporting customers when it matters most. The culture is team-driven, supportive, and built around accountability, learning, and doing the right thing. What’s in it for you Full-time, in-office role on the Sunshine Coast Salary of $66K super monthly performance bonuses Extra leave including a paid personal day Paid parental leave Training, development, and clear pathways to grow your career A social, supportive team with regular events and activities Work in a beautiful Sunshine Coast location Starting 27th April 2026 If you’re ready to take your customer service or retail experience into a professional career with real growth opportunities, click APPLY NOW . For any specific questions, contact Emma at emmas@smaart.com.au
