Job Description Retail Network Growth Own execution of the QLD Market Representation Strategy — driving net store count growth through renewal, retention, and greenfield expansion Attract, engage, and guide franchise candidates through the full application journey — cashflow modelling, business planning, site selection, and approval Influence outcomes across the full franchise lifecycle — recruitment, onboarding, renewal, and succession Activate Broker Pathways opportunities, supporting brokers to transition across channels aligned to their goals Drive quality execution of franchise transactions, including delivery to Franchise Agreement timelines and store standards (refit/refresh). RBC Team Leadership Lead, coach, and develop the QLD RBC team — fostering accountability, commercial acumen, and high network engagement Coach RBCs to be effective business partners — supporting franchisees with business planning, pipeline management, sales leadership, marketing, and customer excellence Embed consistent operating cadences across the state, with regular documented in-person and virtual engagements. Channel Performance & KPI Delivery Own delivery against North Star Lodgement and Settlement targets for QLD Retail Drive outperformance across all Retail KPIs — customer excellence, store standards, operational benchmarks, and Franchise Agreement outcomes Track and analyse state performance metrics to identify and execute targeted interventions Culture, Engagement & State Events Own the culture of the QLD Retail channel — building an environment where franchisees, brokers, and team members feel connected, valued, and motivated Design and deliver a deliberate state engagement calendar — recognition, cultural touchpoints, and community-building aligned to Lendi Group values Own and execute the QLD events program, including: Lender engagement events — activations between franchisees/brokers and key lending partners Aussie national and state conferences — coordination, content contribution, and franchisee/broker mobilisation State summits and offsites — agenda design and execution of annual and quarterly leadership events Represent QLD Retail at national forums; build intentional peer-to-peer networks within the franchisee community. Change Leadership & Initiative Adoption Drive adoption of strategic initiatives and product releases — Aussie App, Aussie Homes, Aussie Conveyancing, Aussie Bridge, and Aussie Products Partner with GM Aussie Retail, GTM leads, ARMs, and central stakeholders on new tools, systems, and process improvements. Broker Headcount Growth Lead the QLD Retail broker headcount growth strategy Support RBCs in monitoring Franchise Agreement compliance and capacity planning Partner with Network Development and Talent Acquisition to deliver sustainable broker recruitment and retention strategies. Strategic Priorities & Priority Support Lead and contribute to state and national strategic initiatives as required by the GM Aussie Retail Provide “priority support” to strategic stores in consultation with the GM, partnering with the RBC to accelerate growth outcomes.
