12 month contract with view to extend 2 days Work from Home post training Excellent opportunity to work with Federal government APS4 Claims Support Officer Perth & Brisbane location 12 month contracts $54.88 per hour About the Role We are seeking detail-oriented and motivated Claims Support Officers to join a high-performing team within a government-focused environment. In this role, you will support the processing and assessment of compensation claims for individuals with service-related injuries or health conditions. You will work in a structured, policy-driven environment handling sensitive information, contributing to fair and timely outcomes for clients. Key Responsibilities Receive, review, and document claims in accordance with legislative and policy guidelines Manage inbound and outbound calls with clients and their authorised representatives in a professional manner Create and maintain accurate client records using internal records management systems Research, analyse, and assess complex or sensitive information to support claim determinations Liaise with clients and stakeholders to gather additional information and provide updates on claim progress Conduct initial eligibility assessments and prepare claims for further determination Process and approve claim-related invoices, including reimbursements and provider payments Collaborate with internal teams to verify information and support decision-making Manage shared inbox workflows, including allocation of claims and correspondence Process requests for claim withdrawals in line with procedures Maintain a strong understanding of relevant legislation, policies, and claims processes Support onboarding and mentoring of new team members Contribute to continuous improvement initiatives across systems and processes Skills & Experience Required Experience in claims processing, case management, or administrative support (government, insurance, or healthcare preferred) Strong understanding of working within legislation, policy, and compliance frameworks Excellent attention to detail and accuracy in record-keeping Ability to manage sensitive and confidential information with integrity Strong analytical and problem-solving skills, particularly when handling complex cases Effective communication skills, including stakeholder engagement and client interaction Experience using case management or records management systems Ability to manage competing priorities and meet deadlines Team-oriented mindset with a willingness to share knowledge and support others What’s on Offer Opportunity to work within a structured and purpose-driven environment Ongoing training and professional development Supportive team culture with opportunities to grow Exposure to complex and meaningful work impacting client outcomes How to Apply If you are a detail-driven professional with experience in claims or case processing, we encourage you to apply now. Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles. Consultant maria.ahmed@hudson.com Reference number: 249186 Profession:Administration & Office SupportCustomer Service Company: Hudson Date posted: 30th Mar, 2026
