Company Purpose & Values Our purpose is to create positive energy and exceptional experiences for both our teams and guests. We are guided by the following values: Attention to Detail: Ensuring the highest standards in people, products, and service. Team & Community Connection: Fostering a collaborative, supportive, and celebratory environment for staff and engaging positively with local communities. Sustainability & Responsibility: Promoting environmentally conscious operations and minimizing waste. Role Purpose The Area Manager is responsible for overseeing multiple venues within a designated region. This role provides leadership, mentorship, and operational support to Venue Leaders and their teams to ensure the business meets its financial, cultural, and operational objectives. Key Responsibilities Leadership & People Development Lead and develop Venue Leaders through clear direction, accountability, and ongoing support Foster a positive workplace culture with open communication, recognition, and team engagement Conduct regular 1:1 meetings with Venue Leaders to maintain continuous dialogue Support recruitment, onboarding, and training of all new leaders and team members Coach Venue Leaders on performance management, disciplinary matters, and professional development Conduct regular performance evaluations and provide actionable feedback Operations Excellence Ensure all venues and teams comply with company policies, procedures, and operational standards Monitor payroll, labour costs, and COGS to achieve budget and profitability targets Oversee venue stocktake processes and weekly reporting, addressing any discrepancies promptly Conduct monthly leadership meetings covering financial performance, business strategy, and people management Maintain high standards of personal presentation and operational compliance across all venues Guest Experience & Service Model and enforce excellent guest service standards across all venues Ensure all team members are trained to provide consistent and professional guest experiences Address escalated guest concerns with professionalism and care Drive continuous improvement initiatives to enhance the guest journey Product & Quality Maintain product quality standards across all venues Support Venue Leaders in managing inventory, seasonal offerings, and supplier relationships Ensure compliance with food safety, hygiene, and legislative requirements Promote product knowledge through regular training and coaching Safety & Compliance Promote a safe and healthy workplace, adhering to all Workplace Health & Safety policies Oversee incident reporting, risk assessments, and compliance audits Ensure venue teams are trained and following all safety protocols Marketing & Growth Initiatives Collaborate with Venue Leaders to implement local sales growth initiatives Support venue-level marketing and community engagement opportunities Contribute to business planning and expansion strategies Key Performance Indicators (KPIs) Achievement of business KPIs including sales, labour, COGS, and YOY sales growth Development of high-performing teams and strong leadership pipeline Consistent coaching and mentoring of leaders to deliver exceptional guest experiences Completion and follow-up of quality, safety, and standards audits Accuracy and currency of all training records and performance evaluations Candidate Requirements 3-5 years' experience in hospitality management, ideally in QSR, fast-food, or multi-site operations Strong leadership and coaching skills with a track record of developing teams Experience managing P&L, labour, and operational KPIs Excellent organisational and communication skills Hands-on approach and ability to lead by example Ability to work across multiple venues and manage competing priorities Remuneration & Benefits Base Salary: $115,000-$125,000 Super Motor Vehicle Allowance (MVA) Performance-based bonuses Career progression opportunities into senior operational leadership roles APPLY NOW Make your next career move count! Contact Sam for a confidential discussion or send your resume to samc@hospoworld.net.au Applications are only open to candidates currently in Australia with full working rights. Sponsorships are not available.
