Description Who We Are At Pepper Money, we’re here to help people succeed whether that’s buying a family home, getting into their dream car, growing their business, or building their career. Over the past 26 years, we’ve grown into one of Australia and New Zealand’s most trusted and award winning non-bank lenders. But what matters most to us is the impact we make. We’re proud to have helped more than half a million Australians reach their goals through lending options designed to meet real life needs. The Role This role brings senior credit expertise directly into our Sales & Broker Support team. You’ll help lift credit capability, improve turnaround times, and build confidence across the team, especially when dealing with complex or exception‑based scenarios. As the credit subject matter expert, you’ll provide clear guidance, practical coaching, and insights that help our people make informed, confident decisions. Credit Support & Escalation – Be the senior escalation point for complex scenarios, offering clear, balanced guidance on risk appetite and policy interpretation. Credit Capability & Enablement – Coach Sales and Support teams to strengthen credit judgment and embed confident decision making in daily workflows. Training & Education – Deliver practical training and communicate policy changes in a simple, easy to action way. Credit Heatmaps & Insights – Turn scenario data into meaningful insights that highlight trends, friction points, and opportunities to improve submission quality. Representation & Thought Leadership – Support broker education and represent Credit in webinars, sharing trends and insights with clarity and confidence. About you We’re looking for someone with strong stakeholder influence and a sales mindset. You’ll be able to translate credit policy and risk appetite into clear, practical guidance that empowers our Sales teams to pursue quality deals with confidence. You bring a balanced approach, strong judgment, and a passion for helping people succeed. Bring deep credit expertise and can confidently guide others through complex or exception‑based scenarios. Communicate clearly and simply especially when explaining policy, risk appetite or nuanced credit concepts. Build strong relationships and work well with both Sales and Credit teams, acting as the bridge between the two. Stay calm under pressure and make sound, balanced decisions that support great customer outcomes. Have a continuous improvement mindset and enjoy spotting patterns, insights, and opportunities to lift capability. Feel energised by coaching others and helping teams grow their confidence and independence. Are proactive, organised and able to manage competing priorities without losing sight of what matters. At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do: Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary. Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real: We keep it honest and respect everyone, building genuine connections. Our Benefits At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone: Development: a full suite of development opportunities and a great team to learn from Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus: Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au. Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.
