This is a Customer Service Officer - West Ryde role with The Y NSW based in Sydney, NSW, AU The Y NSW Role Seniority - junior More about the Customer Service Officer - West Ryde role at The Y NSW The West Ryde Multi-Sport Facility Is Designed To Be a Vibrant, Inclusive Hub For Sport, Fitness, And Community Activity. Here’s What Makes This Centre Stand Out Four Indoor Multi-Purpose Courts: Suitable for basketball, futsal, netball, and a variety of other indoor sports. These courts support competitions, training, and casual play year-round. Twenty-Nine Outdoor Netball Courts: Dedicated spaces for netball competitions, training sessions, and community events, regularly used by the Eastwood Ryde Netball Association (ERNA). Fully Equipped Gym (147 sqm): Features strength and cardio equipment for casual fitness, memberships, and personal training. The gym is complemented by a balanced group fitness timetable, including HIIT, strength, conditioning, and mobility classes. Group Fitness Room (144 sqm): A dedicated studio for timetabled group fitness classes, supporting a wide range of programs from yoga and Pilates to high-intensity interval training. Multipurpose/Group Room: Flexible space for community meetings, training sessions, and smaller programs, adaptable to the needs of local groups and activities. Commercial Kiosk: On-site food and beverage kiosk offering a menu tailored for competitions, events, and family visits, with a focus on healthy and convenient options. The facility is open extensive hours to accommodate diverse user groups: What You’ll Be Doing You’ll be the friendly face greeting every person who walks through our doors. Your role includes: Welcoming and assisting all members and guests Responding to enquiries, bookings and membership questions Helping with program enrolments and sales Handling cash and EFTPOS transactions confidently Keeping reception running smoothly and professionally No two shifts are the same — and you’ll learn valuable skills for any future career. Who We’re Looking For This role is perfect for young people, students or anyone under 25 who loves talking to people and wants flexible, reliable work. You’ll Shine In This Role If You Are Friendly, confident and great with people Organised and willing to learn A good communicator Comfortable using computers Essential Current CPR certificate Experience in customer service or admin (any level counts!) Flexible Hours — Get as Many Shifts as You Want We know life is busy — study, sport, friends… we get it! That’s Why We Offer Casual hours across early mornings, evenings and weekends Loads of shifts available once we open A supportive team happy to work around your schedule Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 60 sites, employing over 1,000 staff across NSW to deliver enriching community programs. We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples. Commitment to Safeguarding At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times. Safeguarding Children | The Y Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Y NSW team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming and assisting members and guests Responding to enquiries and bookings Handling transactions Key Strengths Customer service experience Organisational skills ️ Communication skills Computer proficiency CPR certification A Final Note: This is a role with The Y NSW not with Hatch.
