OnCall Response Partner Looking for a role where responsiveness, support and purpose truly connect? Join Sunnyfield as an OnCall Response Partner and play a critical role in maintaining safe, reliable services outside standard business hours. You’ll be the calm, trusted point of contact during afterhours operations, supporting staff, safeguarding the people we support, and ensuring continuity across our disability services. If you thrive in fastpaced environments, enjoy problem-solving under pressure, and want to make a meaningful impact when it matters most, this role is for you. Why you’ll love this role A critical after‑hours role with genuine responsibility and impact Work 40 hours per fortnight, typically across early mornings, afternoons/evenings, including weekdays and weekends Hybrid working arrangement within NSW Salary packaging to increase your take‑home pay Purpose‑driven, values‑led organisation with strong operational and leadership support Be the partner who makes a real difference by: Acting as the first point of contact for afterhours emergencies and critical incidents Triaging calls and coordinating timely, appropriate responses to incidents, sick leave and urgent roster gaps Managing unplanned leave and shift cancellations to maintain safe service delivery Coordinating urgent staffing solutions in line with SCHADS Award and internal approvals Escalating and documenting reportable incidents in line with NDIA and organisational requirements Providing clear handover to managers following each oncall period Supporting staff and services during highpressure situations with professionalism and care Contributing to continuous improvement of afterhours response processes and systems Why we want you: You’re calm, organised and confident making decisions under pressure You enjoy being a trusted point of contact and supporting others in complex situations You bring experience in disability, health or community services operations You’re comfortable working with rostering or scheduling systems You can quickly process information, assess risk and prioritise effectively Knowledge of the NDIS environment and industrial awards (SCHADS) is highly regarded, but not essential Why choose Sunnyfield? With 74 years of experience, Sunnyfield empowers people with disability to Live, Learn, Work and Belong. Our people are at the heart of what we do, and this role is vital in ensuring safe, responsive and personled services — even after hours. At Sunnyfield, you don’t just work here — you belong here. If you enjoy responsibility, problemsolving and making a real difference behind the scenes, we’d love to hear from you. Apply via the Seek link or https://www.sunnyfield.org.au/working-at-sunnyfield/ Must haves: Experience in disability, health or community services operations Availability to work oncall, including evenings, weekends and public holidays Ability to make sound decisions in timecritical situations NDIS Worker Screening, Working with Children and National Criminal Check Relevant qualifications in community services, disability, HR or similar
