A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way! The Role and What We’re Looking For As a Risk Service Executive, you’ll play a key role in supporting our Members and helping them protect what matters most. This is a dynamic phone based sales role focused on retaining existing business and growing the portfolio through proactive and meaningful Member conversations. You’ll be the trusted voice our Members rely on during their renewal journey — ensuring they feel supported, valued, and confident in the protection solutions you recommend. What You’ll Be Doing • Managing the full end to end process of existing business protection renewals. • Conducting outbound renewal calls to engage Members at the right time. • Using strong sales and listening skills to identify Member needs and recommend the most suitable additional products or sections. • Building rapport quickly and earning trust with Members and Capricorn Mutual field staff. What You’ll Bring You’ll thrive in this role if you enjoy meaningful phone conversations, have a natural ability to influence, and love finding solutions that genuinely help people. • Demonstrated sales ability within a call centre environment. • Excellent communication skills with a creative, solution focused mindset. • Confidence juggling multiple systems while maintaining quality conversations over the phone. • Intermediate proficiency across the Microsoft Office suite. Experience • Minimum of 2 years’ experience in a Sales and Service oriented role. • Experience in the insurance or risk protection industry (highly regarded). • Previous experience using CRM systems. • Prior outbound sales experience is highly desirable. Qualifications • ASIC RG146 Tier 1 qualification (desirable). A little on life at Capricorn Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do. Joining our community is about more than just a job, so here’s what’s in it for you: • Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together. • Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow. • Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work. • Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected. • A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. • A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Sound like you’d be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers
