MAIN PURPOSE OF THE POSITION The Move Management Consultant is responsible for providing customer service and coordination of International and/or Domestic Removals. The role is critical in the successful delivery of our services end to end. You will bring your high attention to detail and problem solving capabilities to the role where no two days are the same! looking for enthusiastic person to support a removal role that is high paced, high volume. PERSONAL ACTIVITIES Communication: Provide communication to relocatee regarding the status of all elements of their move Ability to interpret and distinguish specifics of each policy and explain how it applies Actively manage any relocatee issue if/when they arise and ensure 360 degree communication of situations and provide the resolution Follow up moving services branches and third party suppliers for outstanding information regarding client moves or quotations Ability to pass on information effectively; orally and written Must possess keen influencing and negotiating skills Customer Focus (external & Internal) Takes effective action to identify and act on customer needs Acknowledges and respects both internal & external customers Conveys accurate information & delivers quality customer service targets SKILLS & PERSONAL ACTIVITIES Team Work Collate and escalate issues where required to ensure customer satisfaction To report real and potential problems, as well as any unsatisfactory practices, to your manager for action. Dependability, working relationship with peers and teamwork Ability to show enthusiasm, support motivation and commitment Ability to provide valuable input into the operations of the team Treat each other with respect and operate with integrity and honesty Work Organization In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through to delivery of goods. Co-ordinate the necessary travel, transport and accommodation arrangements. Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation. Effective in planning priorities and meeting set targets & key job responsibilities Accuracy, detail and reliability Move quickly and with appropriate discipline to keep us ahead of the competition Ability to balance demands and work systematically Ability to accept and respond to change Ability to take on and develop new concepts Finance and Billing 2 Reconcile and authorise third party supplier invoices Perform Budget Planning and Costing Estimates if required. This involves coordinating third party quotations. Systems Maintain database accurately To work according to the requirements of the Company Quality System. Maintain all internal databases as necessary REQUIRED QUALIFICATIONS AND SKILL LEVEL Demonstrated experience in delivering high level of service to clients is essential Excellent ability to build rapport and relationships with clients Good written and verbal communication skills and diplomacy is required Ability to think and present ideas clearly/logically Must be a team player and self-starter with initiative and drive Experience in a customer focussed or administrative role, providing end to end services supporting government clientele. Experience in either International Relocations or Moving Services would be highly regarded.
