Job Description Ensure efficient, friendly and professional food and beverage service is provided to all guests. Provide for guests and patrons an experience and environment they feel meets their expectations. Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to. Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities. Set up systems to protect and maintain control of service equipment, correctly recording breakages and carry our regular stock takes. Ensure all mis-en-place is completed prior to guests arriving. Ensure staff are competent in all service procedures and can maximize sales to guests. Staff skill testing, training and development to maintain a constant focus on providing an excellent guest experience Coordination of cleaning and maintenance of outlets, work areas, tableware, and utensils and other materials and equipment Handle any escalated guest complaints to a guest focussed solution. Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
