About Us : We are a hospitality company that owns The Social on Main in Mornington Victoria About You : Relevant tertiary qualifications Position Summary : The General Manager is responsible for overseeing the overall operations, financial performance, human resource management, and strategic direction of the venue. This role requires a strong leader with business acumen, financial expertise, and operational knowledge to ensure the success and growth of the venue. The General Manager works closely with the directors to implement strategic goals while maintaining accountability in all aspects of the business. Key Requirements : Proven experience in hospitality or venue management at a senior level. Strong business acumen and financial management skills. Excellent leadership, communication, and problem-solving abilities. Ability to manage multiple priorities and work under pressure. Knowledge of HR laws, licensing requirements, and hospitality regulations. Experience in budget management, forecasting, and cost control. Flexibility to work evenings, weekends, and public holidays as required. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Comfortable with extended periods of standing and occasional physical duties. Job Responsibility : Operational Management: Oversee and manage all aspects of daily venue operations. Develop and implement operational policies, procedures, and best practices. Ensure compliance with licensing, health and safety, and legal regulations. Monitor operational performance and identify opportunities for improvement. Oversee staff scheduling, training, and performance management. Supervise and coordinate day-to-day service delivery to maintain high operational standards. Ensure the venue maintains cleanliness, safety, and compliance with workplace policies. Financial Management: Develop and manage the venue's budget in collaboration with the finance department. Monitor and analyse financial reports to track revenue, expenses, and profitability. Implement cost control measures while maintaining quality service and guest satisfaction. Ensure financial targets, including revenue and cost margins, are consistently met. Manage supplier relationships and negotiate pricing to optimise costs. Monitor and ensure accurate cash handling and banking processes. Provide financial reports and insights to directors for business decision-making. Human Resource Management: Oversee the recruitment, onboarding, and retention of staff. Conduct training, coaching, and performance evaluations for team members. Develop and maintain staff schedules to ensure optimal labour efficiency. Promote a positive and professional workplace culture. Address any staff conflicts or issues professionally and effectively. Ensure compliance with employment laws and HR policies. Leadership and Team Development: Provide strong leadership to all venue departments and ensure team cohesion. Foster a culture of accountability, continuous improvement, and innovation. Set clear goals and expectations for staff, providing regular feedback. Lead by example in delivering outstanding customer service and professionalism. Encourage and support staff development through training and mentoring. Organise regular staff meetings to align with business goals and discuss improvements. Customer Experience and Brand Management: Maintain and improve the venue’s reputation through high-quality service and presentation. Develop strategies to enhance customer loyalty and engagement. Monitor and respond to customer feedback and complaints promptly. Ensure all guest experiences meet or exceed service expectations. Work closely with the marketing team to enhance brand awareness and visibility. Oversee promotional activities and ensure brand consistency across all marketing efforts. Event Planning and Execution: Oversee and coordinate the planning and execution of venue-hosted events. Collaborate with event organisers to meet client and business expectations. Ensure seamless logistics and resource allocation for successful events. Troubleshoot and resolve issues during events to maintain a positive guest experience. Facility and Inventory Management: Ensure the venue is well-maintained, clean, and operationally efficient. Work with maintenance teams to schedule repairs and venue improvements. Oversee inventory levels, including stock ordering and supply chain management. Ensure cost-effective inventory management and monitor stock wastage. Reporting and Accountability: Submit regular operational and financial performance reports to the directors. Provide detailed reports outlining key achievements, challenges, and areas for improvement. Ensure all compliance documents, licenses, and permits are kept up to date. Conduct internal audits and evaluations to assess business objectives and regulatory compliance. Job Functions : Manager Job Benefits : TBC Selling Point : Salary is commensurate with experience Contact : Trent Davies
