CDC NSW is seeking a highly motivated and customer-focused Customer Experience Representative to join our team based in Seven Hills. This role is integral to ensuring a positive experience for our passengers across multiple regions within our network. About the Role Reporting to the NSW Customer Experience Manager, you will be responsible for managing and resolving customer feedback across a diverse and high-volume public transport environment. You will act as a key liaison between our customers, depots, and internal stakeholders to ensure timely, empathetic, and effective outcomes. Key Responsibilities Manage customer enquiries, complaints, and feedback across multiple regions Investigate and respond to complex and sensitive customer matters Liaise with internal teams including depot staff and planning to gather information and resolve issues Maintain accurate records and ensure all cases are handled within required timeframes Identify trends and contribute to continuous improvement initiatives About You Proven ability to multi-task and manage competing priorities in a fast-paced environment Strong customer focus with a genuine commitment to delivering positive outcomes Demonstrated empathy and the ability to handle challenging or sensitive feedback professionally Excellent written and verbal communication skills High attention to detail and strong organisational skills Experience in customer service, ideally within transport, logistics, or a high-volume contact environment Why Join CDC NSW? Be part of a growing organisation delivering essential services to the community Supportive team environment with opportunities for development Make a meaningful impact on the daily experience of public transport customers If this sounds like you, we’d love to hear from you, apply now!
