Commercial Recovery & Settlements Consultant Job No: 678704 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Permanent Full Time Insurance Pay Band 3 Recovery & Settlements Consultant - Internal Secondment Opportunity Role Title: Rec & Set Consultant Contract Type: 9-Month Secondment Location : Brisbane, Sydney & Melbourne Are you passionate about delivering exceptional service and driving results? We’re looking for proactive, detail-oriented individuals to join our Recovery and Settlements team for a 9-month secondment. This role is open to internal candidates based in Brisbane, Sydney & Melbourne only. About the Role: As a Recovery & Settlements Consultant, you will be responsible for effectively managing a portfolio of Recovery and Settlements claims for all our consumer brands. Ensuring there are sufficient estimates on a claim, negotiating liability to maximise every recovery or settlement savings opportunity. You will deliver exceptional customer care contributing to our customer obsession whilst also contributing, innovating, and adapting your contribution in line with our best in class claims strategy. What you’ll do: Team & Professional Conduct – Contribute to a positive, efficient team environment by managing time effectively, demonstrating professionalism, and supporting colleagues and leaders as required. Continuous Improvement & Development – Actively engage in performance reviews, pursue professional growth, and provide constructive feedback and ideas to enhance team and process outcomes. Financial Management – Manage recovery and settlement processes efficiently, identify and maximise recovery opportunities, negotiate fair outcomes, and consistently achieve individual targets. Risk, Governance & Compliance – Adhere to all company policies, procedures, and risk frameworks; ensure compliance with quality assurance, CHaaFS, and regulatory standards. Customer Experience – Deliver exceptional service by handling claims and enquiries promptly, communicating with empathy, resolving complaints professionally, and applying financial hardship processes with care and accuracy. Operational Excellence – Take ownership of claims, meet or exceed performance measures (calls, documentation, processing), and make timely, informed decisions within authority limits. What you’ll bring: Customer Service & Communication – Delivers exceptional customer experiences with confident verbal and written communication skills. Resilience & Time Management – Performs effectively under pressure, managing multiple priorities while maintaining high accuracy and attention to detail. Decision-Making & Analytical Skills – Analyses information effectively to make timely, informed decisions and identify improvement opportunities. Autonomy & Motivation – Works independently with strong self-drive to achieve targets and maintain productivity. Conflict Resolution & Negotiation – Manages difficult conversations professionally and achieves positive, balanced outcomes through strong negotiation skills. Teamwork & Technical Knowledge – Collaborates effectively within a team environment and demonstrates or develops understanding of insurance-related legislation, codes, and processes. If you're ready to step into your next internal opportunity and make a difference, we’d love to hear from you. Apply online today! Advertised: 23 Feb 2026 AUS Eastern Daylight Time Applications close: Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
