The role This role is accountable for leading a high performing team to deliver exceptional repair networks outcomes based on the following core dimensions; Average Repair Cost Customer Satisfaction (NPS) Repair Duration Repair Quality Continuously improve performance of the Fixed Cost and Non Fixed Cost networks through optimal cost, quality, timeliness outcomes. Operational delivery of the 1-3 year operational plan that supports Claims and Assessing divisional strategic objectives. Deliver and maintain strong customer experience across the Motor Repair Network Developing & Executing operational plans to ensure control system effectiveness In Network Non Fixed Cost cost pools Develop and maintain effective relationships across the A&G motor repair network and broader motor repair industry (state specific) Contributing to and execution of the In Network Fixed Cost commercial strategy relating to Super Centre and Fixed Cost network performance. Ensure systems thinking is developed and maintained across the broader insured and third party cost pools. Accountable for maintaining repair quality and mitigating repair rectification. Maintain strong control of repair duration within the Fixed Cost and Non Fixed Cost networks Manage and develop the network performance consultants to maximize performance of Network repairers Responsible for maintaining high performance with high integrity culture Ensuring compliance with relevant legislative & regulatory requirements including industry codes. Executing best practice assessing by embedding ‘Assessing The A&G Way’. Maintaining strong engagement across all levels of the leadership team from frontline leader to Claims Operations leadership team. Support the Commercial & Supply function to maintain, develop and support the relationships with external partners Identifying opportunity for continuous improvement (people, process & technology) Drive improved productivity and capability of the workforce across business functions. What experience you’ll bring Tertiary qualification in a relevant discipline and/or equivalent relevant experience (preferred); 5 years’ operational management experience, preferably within financial services. A proven ability to manage supply chain performance, preferably across the smash repair industry. Strong working knowledge of regulatory and legislative requirements as it relates to the Insurance industry. A strong tactical and strategic decision making ability. Self-motivated with an ability to work autonomously to manage competing priorities. Ability to build and sustain effective relationships both internally and externally. Exceptional interpersonal, verbal and written communication skills; and Strong negotiation and influencing ability The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
