The role: As our new Major Event Response Specialist, you will play a crucial role in ensuring the seamless operation of motor claims processes, particularly during unexpected disruptions, crises, and Major Weather Events. This involves maintaining up-to-date plans, coordinating testing activities, and ensuring that all necessary resources (people, processes, systems, and data) are known and in good working order to enable effective deployment and response. You will: Maintain and update the Motor Event Playbook, and related operational procedures Generate accurate reports on risk assessments, incident responses, and performance metrics Work collaboratively with Risk Support and Group Risk to ensure compliance with internal and external reporting requirements Manage and maintain up-to-date registers to facilitate rapid deployment during an event Maintain a constant state of readiness for immediate response to critical incidents Actively participate in crisis management and major event response teams during actual incidents Coordinate and undertake response efforts, including internal and external communication, resource planning and deployment, accommodation bookings, and equipment sourcing Conduct and analyse post-incident reviews to identify areas for improvement in plans and response strategies Stay informed about emerging risks, trends, and best practices within the insurance industry and event management Stay current with relevant regulatory requirements, ensuring all event response arrangements comply with these obligations Provide timely updates and reports on the status of event management and/or response as required Collaborate cross-functionally with various departments, maintaining clear and open lines of communication with all internal and external stakeholders What experience you’ll bring: Relevant Bachelor's degree and/or relevant industry qualifications desirable Proven experience (typically 3 years) in business continuity, emergency management, event coordination, or a similar operational resilience role, preferably within the insurance sector Demonstrated ability to develop, maintain, and test business continuity plans & procedures Strong organisational skills with meticulous attention to detail, with the ability to work effectively under pressure and coordinate multiple tasks Excellent communication & interpersonal skills, with the ability to engage effectively with diverse stakeholders Ability to work effectively under pressure and coordinate multiple tasks during critical incidents as well as an analytical mindset with the ability to identify risks, analyse data, and contribute to problem-solving Specific prior experience working in an operational role within the relevant division would be advantageous, along with the ability to absorb & understand specific division operations and regulatory landscape Our perks: Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave - We support our new parents with paid parental leave and other benefits. Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses. Employee discount - You’ll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. About us: Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
