Supportive team environment with plenty of training and guidance A rewarding industry where you can help make a difference Casual Opportunities - Working across a 24/7 rotating roster The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere, offering referral services across four Sydney locations. At SASH, we are dedicated to delivering exceptional care and services to pets, their families, and the broader veterinary community. Our Client Servies team plays a vital role in fulfilling our vision – helping pets and their families live their best life. As we continue to grow, we're looking for Casual Contact Centre Officers to join our high-performing team and be a key point of contact across our client network. About the Role: We are looking for casual team members who have available across a rotating 24/7 roster , including overnights and weekends . As a Contact Centre Officer, you'll be the first voice and impression clients and referring vets have of SASH. Your ability to engage compassionately and efficiently with pet owners during what can be highly emotional moments, will be critical. You'll provide professional support by: Managing a high volume of inbound and outbound calls Assisting clients with appointment booking and general enquiries via phone and email Converting general enquires into confirmed appointments by clearly explaining SASH's values and services Processing payments over the phone Supporting clients through the pet insurance claim process Liaising with internal specialists, vets, and nurses to ensure seamless communication This role offers variety – no two days are the same! About You: We are looking for someone who is a positive and motivated team player, with a ‘can do’ attitude, who can bring an engaging energy to the team. You'll thrive in fast-paced environments and have the confidence to manage complex or emotional conversations with care. We're looking for someone with: Demonstrated experience in a contact centre or high-volume customer service environment Strong communication skills, both written and verbal Excellent multitasking and time management abilities High attention to detail and accuracy Basic sales acumen and the ability to convert enquires into bookings Empathy and emotional resilience A solutions-focused mindset Medical or veterinary knowledge is advantageous, but not essential Why Join SASH? Flexible casual opportunity across a 24/7 roster Competitive pay, including penalty rates for overnights and weekends Convenient location close to public transport Supportive leadership and a genuinely collaborative team Ongoing training and career development opportunities Join a team that truly makes a difference – every call you take helps pets and their families through challenging times. Please apply with your CV and cover letter addressing the " About You " section via the link below.
